- Insight Global (Herndon, VA)
- …(capacity planning) - landscape design, configuration and standards - 24/7 support, escalation and SLA models - IMAC (installation, move, add, change) services for ... network components - change management methodology and communication strategy - Perform/coordinate incident diagnosis, corrective action, and root cause analysis - Oversee the configuration, testing, installation, modification, and servicing of all network… more
- Lumen (Richmond, VA)
- …various dashboards to monitor Cisco, Juniper, Meraki, and Fortigate solutions + Escalation of customer and network trouble to ensure timely resolution + Actively ... work with local exchange carriers and Lumen internal Operations Centers to ensure current services are active and restored within the Service Level Agreements + Keep the project team updated with daily progress reports on any assigned actions. + Using… more
- NTT America, Inc. (Ashburn, VA)
- …REQUIREMENTS** + Must be willing to be part of the after-hours notification and escalation protocol. + Must wear leather close-toed shoes with a solid rubber sole. ... This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable. NTT Global Data Centers Americas,… more
- IBM (Herndon, VA)
- …domain expert inHashiCorp's products and the surrounding ecosystem and support an escalation path to progress strategic renewals across the entire customer journey * ... Partner with Customer Success Engineers to identify and manage customer risks and opportunities as they relate to product adoption, renewal and expansion * Work with Value Engineering to build assets that matter, HVDs and valuable educational content to help… more
- Chenega Corporation (Arlington, VA)
- …oversight + Create and maintain detailed change management plans, policies, and escalation paths + Collaborate with stakeholders to drive adoption and minimize ... resistance during transitions + Supervise, mentor, and manage a team of four analysts to ensure consistent and effective change practices across the organization **Configuration Management:** + Maintain and improve Configuration Management Database (CMDB);… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …unresolved issues to Tier 3 staff. + Adhere to established escalation protocols, ensuring prompt resolution and maintaining accurate logs of troubleshooting ... steps. + Provide timely updates to end-users regarding the status of ongoing incidents, ensuring high-quality customer support. + Maintain and update internal documentation for procedures, troubleshooting steps, and known issues, ensuring consistent issue… more
- Parsons Corporation (Springfield, VA)
- …the proper identification. + Responds to situations on base using the appropriate escalation of force level up to and including armed response by following ... established Use of Force Policy. + Responds to incidents of fire, medical emergency, bomb threat, elevator emergency, hazardous materials, inclement weather, and other incidents that may occur during day or night. + Observe and report incidents or suspicious… more
- Lumen (Richmond, VA)
- …to perform work. + Assist other Lead Planners when needed. + Perform escalation support for subordinate planners; lead weekly team meetings. + Support automation and ... reporting development to improve team productivity effectiveness and efficiency. + Regularly pursue opportunities for personal professional skills improvement. **What We Look For in a Candidate** + Excellent critical thinking and complex analysis skills. High… more
- ManTech (Vienna, VA)
- …tooling. + Troubleshoot and coordinate with TIER 2 Analysts for event escalation and follow defined security playbooks for environments. + Drive enhanced Security ... Posture through detections & response compliance. + A customer first attitude is a must + **Work Shift:** Tuesday-Saturday or Sunday-Thursday, 3pm to 11pm. Schedules are subject to change based on business needs. **Minimum Qualifications:** + High School… more
- Cayuse Holdings (Richmond, VA)
- …of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major Incident Management Team. + Manage continuous ... improvement through ongoing collection of data and information regarding customer requirements. + Monitor and report on performance of IT systems and services. + Understand and respond to others' using active listening skills and tactful communication. +… more