- Elevance Health (Norfolk, VA)
- …identifies and resolves issues utilizing pre-established governance and stakeholders for escalation and issue resolution. + Partner with leadership across business ... units to identify opportunities and drive execution on growth/sales to ensure continual, measurable improvement of implementation quality, compliance, and speed of execution. + Maintain depth of knowledge of product offerings - key relationship owner between… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …all escalated incidents. 9) Escalate incidents in accordance with established escalation procedures. 10) Report on previous business day's Enterprise Operations ... Center call volume and SLAs to be incorporated into the CIO Morning Meeting report slides. Content may change as the Government reporting requirements change over time. Due daily by 7:30am. 11) Report monthly on outstanding tickets dependent on third party… more
- CARMAX (Richmond, VA)
- …precedent, external research) + Proactively identifies issues for additional analysis, escalation , or partnership + Partners with Legal Team, Compliance & Ethics, ... Asset Protection, Associate Relations, and others as needed for cases whose outcome cannot be determined without additional expertise + Develops resolution recommendations, including performance management, employment decisions, or other warranted outcomes +… more
- Dollar Tree (Chesapeake, VA)
- …+ Support all enterprise systems, performing system monitoring, troubleshooting, escalation , and issue resolution + Responsible for monitoring, coordinating, ... documenting and tracking system backups. + Overseeing the building management system (BMS) monitoring of the environmental systems within the Network Operations Center, SSC Data Center, and the Disaster Recover Data Center in DFW **.** + Manage Data Center… more
- Arrow Electronics (Shenandoah, VA)
- …and service Arrow suppliers/vendors, partners and sellers. + The SED acts as an escalation point for their team. + Present Arrow sales engineering & services value ... to prospective customers based on requirements to both technical and non-technical audiences such as suppliers, partners, and Arrow sales and marketing teams. + Act as an integral member to the Arrow sales teams by contributing to the formulation of Arrow… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …latitude in developing methodology and presenting solutions to problems. * Escalation : Identifying and escalating complex issues to the appropriate support team. ... * Documentation: Recording and tracking issues, solutions, and user interactions in a ticketing system. * Knowledge Base: Contributing to the development and maintenance of a knowledge base for common issues. * Customer Service: Providing excellent customer… more
- Amazon (Herndon, VA)
- …engineering teams to drive consistency * Act as the initial point of escalation for complex constructability issues. * 25% regional travel, sometimes unplanned. A ... day in the life As a Senior Constructability Engineer you will be involved in the entire process of a project, from site selection all the way through into operations. You will act as a conduit between Design Engineering and all other teams, providing a… more
- Signature Aviation (Dulles, VA)
- …team members. + Serve as a resource on guest service matters and as an escalation point for guest inquiries. + Assist with ramp operations as needed to ensure ... service needs are met for guests, clients, vendors, and aircraft crewmembers. Services include aircraft storage, cargo service operations, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering… more
- TEKsystems (Fort Belvoir, VA)
- …ACAS). * Develop and enforce operational procedures, incident response workflows, and escalation protocols. * Act as the senior technical point of contact for ... major outages, network events, or cybersecurity incidents. * Interface with mission partners, DISA, Joint Forces, and Combatant Commands on network status, issues, and operational impacts. * Ensure all network changes follow configuration management (CM) and… more
- Lincoln Financial (Richmond, VA)
- …compliance and appropriate accountability of internal stakeholders and appropriate escalation of issues * Presenting retirement topics and/or conducting training ... of internal and external audiences * Maintaining knowledge on current and emerging developments/trends, assessing the impact, and collaborating with internal and external clients to incorporate new trends and developments in current and future strategies and… more