- Meta (Richmond, VA)
- …to end, and remain flexible on a dynamic account 5. Serve as the escalation point for client-related issues, ensuring prompt and effective resolution 6. Travel as ... needed **Minimum Qualifications:** Minimum Qualifications: 7. 12+ years of experience in performance marketing, digital marketing, or client-facing strategy and consulting roles 8. 3+ years of experience as proven advisor influencing executives and clients 9.… more
- Amazon (Suffolk, VA)
- …equipment utilization and uptime is maintained. * Establish communication paths, escalation procedures, and contingency plans to mitigate periods of operational ... impact related to operational issues. * Develop training for local RME teams on management expectations related to OEM work orders (WO) approval. * Conduct Failure Mode and Effects Analysis (FMEA) and Root Cause Analysis (RCA) focused on asset maintainability… more
- GovCIO (Richmond, VA)
- …end users. + Interacting with end users in a professional manner. + Escalation of issues to VA (Veteran Affairs) stakeholders. + Development, review, and maintenance ... of help desk process, knowledge artifacts, and other documentation. + Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released. + Generates help desk… more
- Walgreens (Mechanicsville, VA)
- …no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary. + Experience providing customer service to ... internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. **Preferred Qualifications:** + Knowledge of computer operating systems, for example: Intercom, Promise, and Plus. + Experience in a… more
- Leidos (Fort Belvoir, VA)
- …+ Develop and enforce operational procedures, incident response workflows, and escalation protocols. + Interface with mission partners, DISA, Joint Forces, and ... Combatant Commands on network status, issues, and operational impacts. + Ensure all network changes follow configuration management (CM) and DoD Change Advisory Board (CAB) procedures. + Prepare and deliver operational briefs, after-action reports (AARs), and… more
- Humana (Richmond, VA)
- …scale with the needs of the business + Provide a level of escalation in response to incidents/requests regarding network performance and configuration, including off ... hours escalations + Manage vendors and service providers encompassing but not limited to negotiations, licensing, adherence to service level agreements, and ensuring all support and maintenance contracts and services are up-to-date and providing appropriate… more
- Shuvel Digital (Vienna, VA)
- …a high level of proficiency using the latest technology tools + Escalation point of contact (POC) for application deployment support and troubleshooting, providing ... guidance and direction to team members in the resolution of issues and/or complex production, application or system challenges more
- Carrington (Richmond, VA)
- …up-to-date information on standard operating procedures ("SOP"s). + Act as an escalation point for advanced or difficult dialer system issues, assist other dialer ... operations' staff in troubleshooting and resolving complex issues. + Remain highly organized in order to handle and adapt to multiple demands and competing priorities in support of team and department needs and objectives + Collaborate and build rapport with… more
- First Division Consulting (Quantico, VA)
- …diagrams, and operational procedures. + Participate in incident response, escalation management, and after-action reviews to continuously improve network defense ... posture. + Provide training and technical guidance to team members, fostering a culture of continuous learning and technical excellence. Requirements + Minimum of five (5) years' experience leading senior technicians in a DoD network environment, specifically… more
- Prometheus Federal Services (VA)
- …and support testing and monitoring activities. + Serve as the escalation point for technical blockers through to resolution. Solution Architecture Oversight ... + Define and enforce solution architecture standards covering data ingestion, transformation, modeling, and reporting layers. + Ensure semantic models in Power BI or Analysis Services follow star schema design, calculation group best practices, and… more