- USAA (Chesapeake, VA)
- …supports team members to resolve issues and identifies appropriate matters for escalation . + Partners and/or directs vendors and internal business partners to ... facilitate timely claims resolution. + Serves as a resource for team members on complex claims. + Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. + Supports workload surges and… more
- ABC Imaging (Annandale, VA)
- …for timely collections efforts, prompt resolution of issues impeding payment, escalation of non-paying customers for resolution, and support of the overall ... responsibilities of the Collections Manager. RESPONSIBILITIES: + 1. Performs all collections duties for an assigned portfolio of commercial customers + Meets or exceeds minimum collections productivity levels set by the company + Discusses open balances with… more
- Meta (Richmond, VA)
- …to end, and remain flexible on a dynamic account 5. Serve as the escalation point for client-related issues, ensuring prompt and effective resolution 6. Travel as ... needed **Minimum Qualifications:** Minimum Qualifications: 7. 12+ years of experience in performance marketing, digital marketing, or client-facing strategy and consulting roles 8. 3+ years of experience as proven advisor influencing executives and clients 9.… more
- Humana (Richmond, VA)
- …scale with the needs of the business + Provide a level of escalation in response to incidents/requests regarding network performance and configuration, including off ... hours escalations + Manage vendors and service providers encompassing but not limited to negotiations, licensing, adherence to service level agreements, and ensuring all support and maintenance contracts and services are up-to-date and providing appropriate… more
- Shuvel Digital (Vienna, VA)
- …a high level of proficiency using the latest technology tools + Escalation point of contact (POC) for application deployment support and troubleshooting, providing ... guidance and direction to team members in the resolution of issues and/or complex production, application or system challenges more
- Carrington (Richmond, VA)
- …up-to-date information on standard operating procedures ("SOP"s). + Act as an escalation point for advanced or difficult dialer system issues, assist other dialer ... operations' staff in troubleshooting and resolving complex issues. + Remain highly organized in order to handle and adapt to multiple demands and competing priorities in support of team and department needs and objectives + Collaborate and build rapport with… more
- First Division Consulting (Quantico, VA)
- …diagrams, and operational procedures. + Participate in incident response, escalation management, and after-action reviews to continuously improve network defense ... posture. + Provide training and technical guidance to team members, fostering a culture of continuous learning and technical excellence. Requirements + Minimum of five (5) years' experience leading senior technicians in a DoD network environment, specifically… more
- Prometheus Federal Services (VA)
- …and support testing and monitoring activities. + Serve as the escalation point for technical blockers through to resolution. Solution Architecture Oversight ... + Define and enforce solution architecture standards covering data ingestion, transformation, modeling, and reporting layers. + Ensure semantic models in Power BI or Analysis Services follow star schema design, calculation group best practices, and… more
- Node.Digital (Arlington, VA)
- …attack stages (eg, footprinting and scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks, etc.) ... - Skill in recognizing and categorizing types of vulnerabilities and associated attacks - Knowledge of basic system administration and operating system hardening techniques, Computer Network Defense policies, procedures, and regulations - Knowledge of… more
- CACI International (Sterling, VA)
- …best practices across enterprise development teams. + Serve as the escalation point for complex problem resolution, applying advanced analytical, troubleshooting, ... and root cause analysis skills to drive sustainable solutions. + Engage with and influence customers, executive stakeholders, developers, testers, and project managers to align security objectives with business goals. + Advise on and integrate advanced… more