- Walgreens (Mechanicsville, VA)
- …no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary. + Experience providing customer service to ... internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. **Preferred Qualifications:** + Knowledge of computer operating systems, for example: Intercom, Promise, and Plus. + Experience in a… more
- TestPros (Sterling, VA)
- …of tests, scans, and assessments, including mitigations and, if indicated, appropriate escalation of identified risks and vulnerabilities. + Verify and document the ... implementation of security controls necessary to achieve compliance. + Keep management apprised of impending areas of concern, verbally and in writing. + Review and develop System Security Plans (SSPs), Plans of Actions and Milestones (POA&Ms), and as well as… more
- BJs Wholesale Club (Virginia Beach, VA)
- …compliance. Lead internal/external audits and resolve operational issues with minimal escalation . + Support Special Initiatives and Transitions: Plan and execute ... merchandising transitions, seasonal sets, high-value space resets, and special projects as needed in coordination with club and regional leadership. + Maintain Equipment and Facilities: Monitor and escalate equipment issues promptly to ensure uninterrupted… more
- Amazon (Arlington, VA)
- …and solution/systems development, lead project implementation, and provide technical escalation support. - Develop technical plans to guide capability development ... through requirement definition, analysis, allocation, management and create and maintain Detailed-Level Design (DLD) documentation. - Develop and maintain block diagrams, sequence diagrams, use cases, interface definitions, and other analysis and design… more
- JE Dunn Construction Company (Langley, VA)
- …relationship strategy. * Risk Management & Issue Resolution: Serves as escalation point for all project, financial, business development, contractual and client ... relationship risks for the work program relative to contractual obligations. Negotiates issue resolution including change orders, contingency expenditures and appropriate fee enhancements. Conducts project risk assessments and escalates various risks, such as… more
- Parsons Corporation (Chantilly, VA)
- …foot, bike, or vehicle. + Responds to situations on site using the appropriate escalation of force level up to and including armed response by following established ... Use of Force Policy. + Responds to incidents of fire, medical emergency, bomb threat, elevator emergency, hazardous materials, inclement weather, and other incidents that may occur during day or night. + Observe and report incidents or suspicious activity. +… more
- Dollar Tree (Chesapeake, VA)
- …system corrections. + Partner with Tier 2 teams to ensure seamless escalation , resolution, and knowledge transfer for recurring issues. + Collaborate with Workday ... Support and technical teams for complex issues requiring vendor resolution. **Collaboration and Process Improvement:** + Partner with Learning & Development teams to support learning initiatives and talent processes. + Partner with cross-functional teams,… more
- System One (Arlington, VA)
- …Service Desk agent calls for quality assurance purposes. + Serve as a further escalation point for Service Desk supervisors. REQUIRED SKILLS + ITIL v3 or v4 ... Foundation Certified (or HDI Manager Level) onsite with a minimum of 10 years of experience in Service Desk Services and directly managing a Service Desk + At least 5 years in an IT outsourcing environment to manage Contractor Personnel performance of the… more
- Merck (Elkton, VA)
- …Supply Agreement (MSA). - Dispute and Issue Resolution (with appropriate escalation as required). - Resolve Technical Issues (Investigations, CAPAs, Process ... Improvements, Source Changes, Technical Transfers, Equipment Maintenance, Reliability, and Lifecycle Management). - Lead Periodic Business and Operations Review Meetings (with External Partner). . **Compliance:** Achieve compliance goals through a risk-based… more
- QinetiQ US (Mclean, VA)
- …technical coordination meetings + Experience with risk management processes and escalation procedures Tools and Systems: + Applied experience in systems engineering ... lifecycle management tools such as Innoslate MBSE, Cameo Magic Draw, DOORS Next, or equivalent + Experience with test management tools, data analysis software, and configuration management systems + Familiarity with modeling and simulation tools and test data… more