- Bank of America (Richmond, VA)
- …and is the primary point of contact for their respective region (TX/PA/VA) for escalation as necessary. This role is the day to day leader overseeing all aspects ... of the project portfolio as well as oversight of the Bank's outsourced vendor ensuring adherence to Bank processes and procedures, and that projects are completed on time and within budget._ **Required Qualifications:** + Five or more years of critical… more
- Amazon (Arlington, VA)
- …standards and driving program adherence across multiple facilities - Analyze escalation patterns and root causes to identify systemic issues, informing audit ... priorities and presenting findings to senior leadership - Participate in an on-call rotation, including weekend coverage, with up to 60% travel to support food safety incidents and program implementation across the network - Compose and edit detailed business… more
- Leidos (Chantilly, VA)
- …resilient spine/leaf datacenter network infrastructure. + Lead Tier 3 troubleshooting and escalation for complex routing and switching issues (~10% of time). + ... Develop designs that integrate external connectivity to enterprise systems, coordinating closely with enterprise architects and security teams. + Perform systems engineering functions including requirements analysis, timeline and trade studies, interface… more
- Elevance Health (Norfolk, VA)
- …reviews. + Troubleshoot system issues, implement solutions and manage escalation processes. + Provides end user support, consultation, liaison communications, ... helpdesk triage, training, reporting, auditing, application security, and ad hoc inquiries and requests. + Provides expertise to lower-level analysts. **Minimum Requirements:** + Requires an BA/BS degree in Information Technology, Computer Science or related… more
- GE HealthCare (VA)
- …manner, ordering repair parts, and managing cycle times. + Utilize the GEHC escalation process, as needed, and work closely with region and national support to ... define and implement corrective action plans to resolve customer issues in a timely manner. + Serve as a member of the account community for key accounts. + Effectively engage commercial counterparts, identify potential sales leads, participate in sales… more
- ManTech (Herndon, VA)
- …most difficult and high visibility events. You will also develop built-in escalation procedures to ensure that problems are resolved effectively to increase ... productivity and user satisfaction. **Responsibilities include, but are not limited to:** + Maintain high performance levels for service desk operations, processes, and implementing improvement activities wherever necessary + Take ownership of critical… more
- Motion Recruitment Partners (Arlington, VA)
- …planning, configuration standards, and change management. + Provide 24/7 support escalation , SLA adherence, and IMAC (Install, Move, Add, Change) services. + ... Create and maintain server and application diagrams, workflows, and documentation. + Diagnose, resolve, and perform root cause analysis for incidents. + Lead vulnerability management and monthly patching/maintenance cycles. + Manage installation,… more
- Northrop Grumman (Falls Church, VA)
- …compliance, creates corrective actions, and manages program recovery. + Manages escalation process for issues and briefs BU leadership accordingly. + Assesses ... and provides guidance to BU leadership on ATF compliance resource management and needs. + Leads implementation of process improvement + Assesses GCA/SEA Prohibited Category employee denials with coordination from Human Resources + Ensures respective OU… more
- Amazon (Suffolk, VA)
- …between Corporate Retail Teams and the FC, as well as the reporting & re- escalation of tickets submitted to Retail, Vendor Management and Catalog. Plays an integral ... role in the RC by facilitating resolution or directly resolving problem items that cannot be received in the RC under the normal conditions of receiving. Responsible for the tactical and strategic handling of Retail Request Tickets submitted to them from… more
- SolomonEdwards (Richmond, VA)
- …to Management on departmental performance objectives. - Act as the main point of escalation for all issues within the function. - Perform capacity and staff planning ... to ensure adequate service levels are met. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Bachelor's degree or equivalent work experience.… more