- Leidos (Ashburn, VA)
- …to users, performing technical triage, troubleshooting, resolving issues, and following escalation protocols as necessary. Additional duties will include: + Work in ... tandem with our application teams to identify, triage, troubleshoot, and remediate application production issues. + Working knowledge of monitoring tools (Prometheus, Grafana, CloudWatch, X-Ray, Splunk) to ensure system and application availability and… more
- Brink's (Richmond, VA)
- …across functions and teams . Serve as a product consultant and point of escalation for Product Line support issues . Share knowledge and best practices with team, ... customers, and other groups, including documentation and training . Conduct operational training on product line(s) . Create and support development of timely corrective actions to product line issues in operations . Analyze key indicators and quality data to… more
- Otsuka America Pharmaceutical Inc. (Richmond, VA)
- …stakeholders into clear requirements and execution plans. + Serve as a point of escalation for individual CDM activities and work closely with Dir, CDM and other DE ... roles to improve CDM processes. + Assume ownership for gathering metadata and other contextual information to catalog new data sources. + Work closely with the DE Data Quality & Standards capability to apply quality principals and best practices to individual… more
- Deloitte (Mclean, VA)
- …Experience managing projects, including monitoring for project issues and sound judgement for escalation The wage range for this role takes into account the wide ... range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been… more
- Iron Mountain (Richmond, VA)
- …the customer to field operations and Help Desk support with established escalation procedures. + Supports and promotes Iron Mountain core values. **Knowledge, skills ... & education:** + Requires 10 plus years of proven project management experience in a matrix environment. + Bachelor's degree in Management or related field preferred or equivalent work experience. + PMP Certification. + Experience in external customer facing… more
- Capital One (Richmond, VA)
- …skills** + **Ability to balance operating independently with appropriate escalation to and interaction with senior leadership** **Basic Qualifications:** + ... **Bachelor's Degree or military experience** + **At least 3 years of experience in compliance, legal, risk management, or audit** + **At least 2 years of experience supporting, partnering, and interacting with business clients** + **At least 3 years of… more
- Leidos (Arlington, VA)
- …Desk (and using the government furnished Service Management System and standard escalation procedures) to resolve relevant incidents and problems to include logging ... and reporting each user trouble call, regularly providing customers with status updates, and successfully closing out incidents on a priority ranking basis. This will include monitoring the relevant ticketing queues and troubleshooting and resolving… more
- ThermoFisher Scientific (Richmond, VA)
- …study subject safety, while ensuring medical issues are identified early. Pro-active escalation and correction of issues in consultation with the Global Medical ... Indication Lead + Interpret the clinical trial data for regulatory documents (eg CSR, INDs, Annual Reports, NDAs, MAAs, etc.), manuscripts, and other publications as required, in consultation with the Indication Lead + Medical point of contact for all internal… more
- Truist (Richmond, VA)
- …of cross-training is obtained. 3. Serve as a point of escalation to evaluate and remediate complex system/account/transactional discrepancies. 4. Establish effective ... relationships with Clients and direct teammates as well as teammates that are both upstream and downstream of assigned responsibilities. 5. Participate in system testing, business continuity testing or other activities as identified that impact or rely upon… more
- Broadcom (Reston, VA)
- …resolution. + Act as the single point of contact for the management and escalation of all Support-related activities by partnering with Account Teams and TAM (where ... applicable). Drive escalations to resolution within Support and Product Engineering groups by acting as the customer liaison and effectively communicating the technical issues and business impacts internally and externally. + Coordinate all remote and onsite… more