- Somatus (Mclean, VA)
- …evidence-based practices for CKD/ESKD members. + Serve as a point of contact for escalation of issues requiring a higher degree of expertise or discretion to resolve ... and ensure timely resolution. + Work with operations and management to develop strategic performance improvement plan and work plan goals for internal and external audits results. + Champion initiatives such as Lean, Six Sigma, or other methodologies to… more
- Mastercard (Arlington, VA)
- …onboarding process Respond to prospect and customer issues/concerns and coordinate escalation of issues with Operations, Technical support and other internal ... resources Work closely with operations/product support to ensure that issues are resolved, and resolution is communicated to appropriate customer contacts Consistently communicate with assigned sales team representatives to ensure prospect engagement is in… more
- Spectrum Comm Inc (Falls Church, VA)
- …program reviews, and performance metrics to leadership. + Serve as the escalation point for resolving operational or contractual issues. + Implement process ... improvement strategies to enhance efficiency and service quality. + Oversee risk management efforts, including mitigation planning and issue resolution. + Ensure compliance with applicable regulatory, security, and quality management standards. Requirements… more
- Coinbase (Richmond, VA)
- …integration activities, conduct regular team meetings, monitor status, and drive proactive escalation /resolution of issues * Serve as a trusted advisor and key ... resource to all cross-functional teams, ensuring collaboration and information sharing among workstreams by managing cross-functional relationships through transparency, effective communication, and frequent updates * Support the development of a world class… more
- Coinbase (Richmond, VA)
- …ears for incidents in the crypto ecosystem which may require triage, escalation , and action by Coinbase teams. * Your responsibilities include forks, upgrades/token ... migrations, legal proceedings, blockchain security events, or significant organization/personnel changes, and other material changes within the asset/protocol. * Build systems to detect and disseminate timely updates for supported assets, and perform related… more
- Truist (Richmond, VA)
- …4. Partner with ET Business Unit Risk Leadership in the aggregation, escalation , and presentation of risk reporting for assigned business units including the ... coordination and support for Risk Committees, Risk working groups, regulatory updates and other special assessments and reporting as directed by management. 5. Execute a robust, high-quality issues management oversight program and Policy and procedure quality… more
- Amazon (Herndon, VA)
- …10. Balance risk and quality while creating mechanisms to address recurring escalation patterns About the team About AWS: Diverse Experiences: AWS values diverse ... experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let… more
- Bon Secours Mercy Health (Richmond, VA)
- …+ EPIC Electronic Health Record training (preferred, not required) + De- Escalation Training (preferred, not required) Many of our opportunities reward* your ... hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much… more
- Coinbase (Richmond, VA)
- …including analytics, account maintenance, client management, incident and escalation management, billing, audit processes, reporting, allocations, cold storage, ... and wallet management. * Deliver direct client service and support to institutional clients through phone, email, and video calls, ensuring queries are resolved with accuracy and professionalism. * Facilitate client demo calls, serving as a subject matter… more
- Amazon (Richmond, VA)
- …performance issues and provide analysis across all operations - Provide first-level escalation support for site technicians, both locally and remotely - Facilitate ... Failure Analysis and Incident Review processes to drive continuous improvement - Perform and analyze building System Assessments to enhance material handling system performance - Communicate technical issues and project timelines clearly to building managers,… more