- TekSynap (Springfield, VA)
- …monitoring, predictive and proactive analysis and reporting, incident resolution and escalation , problem management and resolution, coordinating of events related to ... network communications, network utilization and availability analysis and reporting. The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians, and handles approximately 4,000 tickets a month. TekSynap is a fast-growing… more
- CACI International (Springfield, VA)
- …troubleshooting, and resolution of incidents and problems. + Provide support for the escalation and communication of status to the company management and customer. + ... Provide support for the dispatch system and hardware problems and remains involved in the resolution process + Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications… more
- PenFed Credit Union (Mclean, VA)
- …adherence to established standards and practices. + Accountable for providing escalation support to troubleshoot and maintain production systems and to resolve ... production issues and outages. + Interact with other engineers and management to identify areas of improvement for operational efficiency. + Assign work to technical staff, monitor their performance, and report on their progress. + Remain current on… more
- CACI International (Chantilly, VA)
- …troubleshooting, and resolution of incidents and problems. + Provide support for the escalation and communication of status to the company management and customer. + ... Provide support for the dispatch system and hardware problems and remains involved in the resolution process + Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications… more
- CACI International (Springfield, VA)
- …support of 24x7x365 Network Operations Center + Provide support for the escalation and communication of status to the Communications Mission Director, NOC ... leadership, Service Providers, and other customers. + Provide support for the dispatch system and hardware problems and remains involved in the resolution process + Isolate and resolve of hardware and software problems involving the applications, the operating… more
- Amazon (Arlington, VA)
- …and prioritize resources * Excellence in communication, planning, and strategic escalation * Demonstrated success in driving cooperation across diverse design ... disciplines About the team The Amazon Prime UX Design team is at the heart of the Prime membership by driving customer obsession. We innovate and design on behalf of our customers and are relentlessly focused on improving the membership experience to delight… more
- CACI International (Springfield, VA)
- …events. + Lead the team in responding to network incidents, managing escalation procedures, and ensuring timely resolution, and stakeholder notification. + Work ... closely with other IT teams to resolve issues and improve network infrastructure. + Generate and analyze performance reports and incident metrics for senior management and other stakeholders. + Create and continuously evaluate and improve NOC procedures,… more
- CACI International (Springfield, VA)
- …incoming network incidents and service requests, ensuring timely resolution and escalation when necessary. + Ensure that service level agreements (SLAs) and ... operational targets are met consistently. + Coordinate, lead and participate in incident response, troubleshooting, and root cause analysis for network disruptions or outages. + Collaborate with other IT teams to resolve cross-functional issues. + Ensure… more
- TekSynap (Springfield, VA)
- …monitoring, predictive and proactive analysis and reporting, incident resolution and escalation , problem management and resolution, coordinating of events related to ... network communications, network utilization and availability analysis and reporting. The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians, and handles approximately 4,000 tickets a month. TekSynap is a fast-growing… more
- TekSynap (Springfield, VA)
- …monitoring, predictive and proactive analysis and reporting, incident resolution and escalation , problem management and resolution, coordinating of events related to ... network communications, network utilization and availability analysis and reporting. The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians, and handles approximately 4,000 tickets a month. TekSynap is a fast-growing… more