- William C Brown Inc (Springfield, VA)
- …Tier 3 problem identification, diagnosis and resolution* Provide support for the escalation and communication of status to agency management and internal customers* ... Install/load operating system and application software* Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore* Troubleshoot, maintain… more
- Ensono (Richmond, VA)
- …the client environment. + Participate in Major Incidents, particularly as an escalation point for significantly "visible" and/or prolonged outages. + Participate in ... monthly/quarterly service review meetings with Client as required to review insights, recommendations, projects (current & future) and sharing of best practices. + Participate in Business Continuity/Disaster Recovery activities. + Participate in Knowledge… more
- EAB (Richmond, VA)
- …consultative one-on-one presentations to educate partners on our services, acting as an escalation point for the team. + Manage team against developing a deep ... knowledge of partner priorities. Manage team against Salesforce and other data tracking and reporting, ensuring high quality and timely compliance + Help Forage's Account Managers (AM) team review and understand partner strategic plan and map relevant… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …resources * Validate resource labor rates, to include review of any applicable escalation * Review and coordinate requests for additional hours and/or cost * Verify ... and track Foreign Ownership and Control, or Influence (FOCI) approvals for assigned subcontractor entities * Process and/or coordinate contract requests and/or funding commitments in BASIS or its successor system, ALM. * Process and/or monitor clearance and/or… more
- University of Virginia (Charlottesville, VA)
- …calls from external and internal sources; Screening patient calls and using de- escalation skills before escalating; Assessing the caller's needs and responds using ... good critical judgment and understands when to escalate; Call processing and monitoring functions for multiple departments within UVA Health and the University. + Responsible for accurate data entry of provider and patient information, transportation or… more
- Verint Systems, Inc. (Richmond, VA)
- …as needed. + Serves as a focal point for customer support issue escalation and maintain high levels of customer satisfaction and loyalty with customers. + ... Provide effective sales presentations and product demonstrations to assigned customers and prospects. + Maintain effective relationships with established customers and develop strategies to maximize revenue opportunities through increased portfolio usage. +… more
- University of Virginia (Charlottesville, VA)
- …Clearly manage issues and communicate resolutions, including appropriate recognition and escalation of clinical concerns outside of scope of practice. + Intermediate ... knowledge of and experience utilizing a personal computer, including proficiency in the Microsoft Office Suite (intermediate email, word processing and spreadsheet skills). + Ability to successfully complete generic and department specific skills validation… more
- Excentium (Falls Church, VA)
- …relationships through deep problem understanding, ensuring timely resolution or escalation , communicating promptly on progress, and handling customer issues with ... a professional attitude. + Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. + Resolves general hardware and software problems with customers having little or no background in computers + Conducts component… more
- Amazon (Herndon, VA)
- …As the team's subject matter expert, you will serve as the point of escalation for the team on technical mechanical and plumbing systems. You will insure that ... the team has the information they need to design our data centers the way we expect them to, and that our operations teams are well equipped to operate and maintain them as needed to meet our goals. As part of this role you will work with internal and external… more
- Deloitte (Mclean, VA)
- …related activities including stakeholder management, team management, reporting, escalation and communication management. + Business Development: Develop and ... maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies + Demonstrated experience as a senior… more