- PenFed Credit Union (Mclean, VA)
- …that support core functions of the business. + Accountable for providing escalation support to troubleshoot and maintain production infrastructure and to resolve ... production issues and outages. + Recommend new and emerging technologies to solve business problems. + Maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure… more
- Amazon (Arlington, VA)
- …incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience - 6+ years of solving complex business challenges ... by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (eg, financial savings, operational improvements, or customer benefits) experience - Knowledge of SQL/ETL - Experience working with… more
- General Dynamics Information Technology (Mclean, VA)
- …a culture of service excellence and continuous improvement. + Serve as the escalation point for complex or high-impact support issues. + Monitor ticket queues, ... ensuring SLA adherence and prioritization of critical issues. + Ensure accurate documentation of incidents, solutions, and procedures. + Provide hands-on support for Microsoft 365 (Exchange Online, SharePoint, Teams, Intune) and Azure AD issues. + Collaborate… more
- Truist (Richmond, VA)
- …ongoing advisory account reviews related to regulatory items. + Serve as primary escalation point of contact for Principal Managers and Business Partners with regard ... to Supervisory activities. + Participate in meetings and calls, representing the Supervision Team when discussing Policies, Products, Systems, and other items that impact the department and our processes. + Serve as Supervision representative on firm… more
- Amazon (Vienna, VA)
- …- Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate. ... - Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices. - Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the… more
- IQVIA (Chesapeake, VA)
- …a portfolio of high-value client relationships. Acting as the strategic partner and escalation point for Account Managers, the AD ensures that client needs are met ... with proactive solutions, data-driven insights, and a structured approach to account management. The AD works closely with internal stakeholders-Sales, Product, Trading, and Leadership-to align business priorities, identify expansion opportunities, and… more
- GE HealthCare (VA)
- …manner, ordering repair parts, and managing cycle times. + Utilize the GEHC escalation process, as needed, and work closely with region and national support to ... define and implement corrective action plans to resolve customer issues in a timely manner. + Serve as a member of the account community for key accounts. + Effectively engage commercial counterparts, identify potential sales leads, participate in sales… more
- Target (Suffolk, VA)
- …develop work plans for emergency repair of critical assets and will oversee the escalation process in the midst of downtime incidents. You will act as an ambassador ... for safety within the team and promote safe working across the site by eliminating potential equipment safety hazards. This includes ensuring team commitment to all safety procedures (Lock Out/Tag Out, Arc Flash, etc.) and use of Personal Protective Equipment… more
- Confluent (Richmond, VA)
- …with Confluent + Experience with the sales discovery process and customer service escalation models + Experience running Executive level reviews in person + Ability ... to command a room - public speaking experience a plus + Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric + Honest and transparent partner to customers, winning and keeping their trust + Exceptionally well organized / detail-oriented… more
- Qualtrics (Reston, VA)
- …to ensure quality and minimize disruptions. + Serve as a primary escalation point for complex system issues and incidents, providing timely diagnosis, thorough ... investigation, and effective resolution. + Develop and maintain detailed system documentation, including configuration guides, standard operating procedures, process flows, and user support materials. + Provide advanced system training and support to HR… more