- V2X (Springfield, VA)
- …and SolarWinds. The Senior Network Engineer serves as the highest internal escalation tier for the Networking O&M team providing advanced troubleshooting support and ... guidance to rapidly assess and remediate challenges in the networking arena that arise. When issues, incidents, and /or problems arise, the Senior Network Engineer drives the situation and oversees the Networking team's troubleshooting and problem resolution,… more
- HCA Healthcare (Dulles, VA)
- …needed. + Supports restraint free environment utilizing preventative measures and de- escalation skills/techniques. + Plans, leads or co-leads groups and activities ... with patients and documents observations in the medical records. + Participates in data collection, monitors quality of care and seeks opportunity to make improvements. **Education & Experience:** High School Diploma or GED - Required Experience in Behavioral… more
- Shuvel Digital (Vienna, VA)
- …addressing IT issues, striving for first-contact resolution whenever possible, timely escalation , and management of incidents and service requests to enable ... employees to serve members around the globe. We seek innovative individuals who can react to a fast-paced environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking for someone who can pivot when needed, multitask,… more
- PenFed Credit Union (Mclean, VA)
- …as required to ensure appropriate assessments. + Develop and maintain ticket escalation steps and contacts. Drive decision-making for incident resolution to minimize ... impact to business. Escalate to Senior IT Management as needed. + Ensure that all IT teams follow the Incident, Problem and Change Management processes and that the required information is properly documented in the incident record. + Develop, drive, and… more
- Deloitte (Richmond, VA)
- …managing projects, including monitoring for project issues and sound judgement for escalation + Bachelor's degree or equivalent years of relevant experience required ... + Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve + Limited immigration sponsorship may be available Preferred: + Oracle HCM Cloud Certification(s) + 6+ years of Consulting firm experience +… more
- Stryker (Richmond, VA)
- …identify issues outside of scope of project and communicate following appropriate escalation pathways. + Ability to think critically to resolve project roadblocks ... pertaining to environmental or infrastructure challenges within the appropriate guidelines and safety standards. Must be able to be a part of the solution process. + Ability to interact appropriately with a variety of individuals including customers and… more
- SAP (Herndon, VA)
- …contact for the customer regarding technology discussions + Recognized as the escalation point for technical issues for the customer landscape + Deep understanding ... of customer landscape and its interfaces + Understands the customer business, goals and challenges in order to suggest solutions/innovation + Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT… more
- Virtual Service Operations (Portsmouth, VA)
- …maintain Citrix security best practices, including application sandboxing and privilege escalation prevention. + Network Security & Palo Alto Engineering: + ... Configure and maintain Palo Alto Next-Generation Firewalls (NGFWs) to secure network traffic for Citrix applications. + Implement network segmentation, zero-trust policies, and VPN security for remote Citrix access. + Monitor and fine-tune Palo Alto Panorama… more
- CoreSite (Reston, VA)
- …+ Provide day-to-day exceptional customer service and support. + Incident escalation , response, and follow-up report writing. + Maintain and complete regular ... facility and security tours documenting and responding to found issues. + Manage building service requests through resolution. + Perform and complete work orders and customer service tickets in a timely manner. + Provide applied mechanical and integrated… more
- Deloitte (Rosslyn, VA)
- …Project Leadership to discuss investigator performance, issue management, and case escalation decisions + Providing feedback and input on case investigations, as ... required + Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from… more