- Wells Fargo (Roanoke, VA)
- …procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. ... There is emphasis on proactive monitoring, governance, risk identification and escalation , as well as making sound risk decisions commensurate with the business… more
- Wells Fargo (Newport News, VA)
- …procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. ... There is emphasis on proactive monitoring, governance, risk identification and escalation , as well as making sound risk decisions commensurate with the business… more
- Target (Danville, VA)
- …management; providing support to both guests and team members + Skills in de- escalation as well as experience with recovering stolen merchandise to prevent shortage ... property + Respond to and accurately document security incidents + Understand and leverage escalation tools for guest issues in order to provide a safe and secure… more
- Amazon (Arlington, VA)
- …new services, find ways to improve and automate our existing services, and provide escalation and mentoring for junior team members. If Arlington HQ (HQ2): This role ... find ways to improve and automate our existing services, and provide escalation and mentoring for junior team members. Basic Qualifications - Associate's degree,… more
- Warner Bros. Discovery (Sterling, VA)
- …coaching and development of Distribution Staff Members as needed. + Coordinate escalation process to third party suppliers and ensure SOPs are followed, Service ... Distribution staff to ensure success of daily operations + Coordinate communication and/or escalation process to third-party vendors as needed + Serve as a liaison… more
- Amazon (Chesapeake, VA)
- …to eliminate/mitigate the downtime of critical facility assets - Provide regional escalation support for onsite maintenance teams, for items related to Fire, Life, ... with a minimum amount of disruption and inconvenience - Establish communication, escalation procedures, and contingency plans to negate periods of operational impact… more
- Quality Technology Services, LLC (Ashburn, VA)
- …+ Able to correlate changes that are causing alarms. + Provide resolution or escalation for incidents as required by QTS Service Level Agreements. + Conduct basic ... troubleshooting and provide detailed notes when escalation is required. + Thorough understanding of QTS products and services with in-depth knowledge of service now… more
- Fujifilm (Richmond, VA)
- …The SCC, MI - I is the second level of local escalation for technical assessment, troubleshooting, and workflow optimization, and further escalation ... where needed to ensure that product integrity and performance levels meet customer expectations. Additionally, the SCC, MI - I supports sales and field service efforts in high level strategic accounts by providing clinical consultation for developing and… more
- Capital One (Richmond, VA)
- …customer needs + Demonstrate exceptional listening, questioning, call control and de- escalation techniques + Be proactive, have effective time management and ... regulatory requirements. Handling complaints and/or escalated situations is very important, and de- escalation may be a complex part of your role supporting our… more
- Amazon (Arlington, VA)
- …to ensure the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the project team. - ... Act as an escalation point for the project team and project stakeholders. - Maintain knowledge regarding hardware and equipment standards to ensure appropriate… more