- Fannie Mae (Reston, VA)
- …level agreements (SLA). * Assist the team with exception requests, including escalation and communication of production incidents. * Perform tasks related to process ... improvement efforts. * Collaborate with the team on data analysis, forecasting, and managing capacity. Assist with monitoring process performance and risk assessments. Minimum Required Experiences * Experience reviewing and analyzing mortgage closing documents… more
- Black & Veatch (Arlington, VA)
- …distributable or contractors indirect cost estimates. + Prepares contingency, escalation and reconciliation for estimates. + Performs comparisons of scope, ... quantities and cost data between projects. + Prepares management presentations. + Updates and maintain historical cost data. + Reviews designs and specifications for cost effectiveness and suggest alternatives where appropriate. + Supports continuous… more
- St John's Community Services (Annandale, VA)
- …Must be able to respond quickly in behavioral situations which may include evasion or de- escalation techniques. + Must be able to lift up to 35 lbs, bend, kneel, ... reach, and sit/stand for extended periods. + Occasional exposure to aggressive behavior; appropriate safety training will be provided. All SJCS employees must: + Obtain a valid health certificate to meet SJCS or current funding authority requirements as… more
- Jacobs (Reston, VA)
- …communication, status reporting, decision making regarding technical approaches, risk management, and escalation of issues that cannot be resolved by the team. * ... Lead the planning, staffing, scheduling, budget management, quality control, safety, and organization of internal technical and support staff, and subcontractors for the project. * Focus on client service and satisfaction that leads to repeat business. *… more
- Capital One (Richmond, VA)
- …contributes to continuous improvement of risk management practices + Ensures independent escalation of risk management gaps, issues, and concerns to management + ... Participates in and execute other special projects for the risk office on a periodic basis **Basic Qualifications** **:** + High School Diploma, GED or equivalent certification + At least 1 year of experience working in the Agile Team environment + At least 1… more
- St John's Community Services (Annandale, VA)
- …lbs), and perform light physical activity. + Occasional exposure to behavioral escalation ; appropriate safety and behavioral response training will be provided. + ... John's Community Services As one of the oldest non-profit organizations founded in the District of Columbia, St. John's Community Services (SJCS) is committed to supporting and advocating for people of all abilities. SJCS works to cultivate caring communities… more
- SHI (Richmond, VA)
- …with internal and external stakeholders. + Serve as a technical escalation point, assisting with complex troubleshooting and vendor coordination. + Provide ... excellent customer service, engaging with customers on updates, incident responses, and needs assessment. + Monitor, diagnose, and optimize system performance, standardizing processes with SOPs. + Stay updated on industry trends and emerging technologies to… more
- NANA Regional Corporation (Alexandria, VA)
- …technical issues in a timely and effective manner. + Develop and manage escalation procedures to ensure service level agreements (SLAs) are met. + Document, track, ... and monitor incidents, service requests, and problems to ensure timely resolution. + Collaborate with technical teams, service personnel, and end users to coordinate issue resolution and deliver exceptional support services. + Contribute to the planning and… more
- ManTech (Herndon, VA)
- …the most difficult and high visibility events. You will develop built-in escalation procedures to ensure that problems are resolved effectively to increase ... productivity and user satisfaction. **Responsibilities include but are not limited to:** + Maintaining high performance levels for service desk operations, processes, and implementing improvement activities wherever necessary + Taking ownership of critical… more
- PenFed Credit Union (Mclean, VA)
- …as required to ensure appropriate assessments. + Develop and maintain ticket escalation steps and contacts. Drive decision-making for incident resolution to minimize ... impact to business. Escalate to Senior IT Management as needed. + Ensure that all IT teams follow the Incident, Problem and Change Management processes and that the required information is properly documented in the incident record. + Develop, drive, and… more