- Prime Therapeutics (Richmond, VA)
- …between IT and Operations team, reports progress and roadblocks to leadership for escalation . + Identifies and assists in creation of new Cognos reports and ... in compliance. + Provides periodic updates on business performance concerning escalation issues, performance feedback, and productivity are some areas of discussion… more
- CACI International (Sterling, VA)
- …Research, evaluate, and recommend new network equipment and technologies + Support escalation and root cause analysis activities + Support preparation of test ... staff + Assist in internal training programs + Provide Tier IV escalation support of CBP's Enterprise Wide Area Network Infrastructure + Troubleshoot multiple… more
- Fujifilm (Richmond, VA)
- …solutions. + Effectively documents the troubleshooting of issues and follows the TAC escalation process to move cases to the next level engineer. + Strictly follows ... the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved. + Promotes… more
- Amazon (Herndon, VA)
- …As a Sr. Technical Program Manager, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs ... define and deliver on agreed upon milestones. Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs Plan and coordinate events… more
- Cummins Inc. (Chesapeake, VA)
- …in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including ... in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including… more
- IQVIA (Norfolk, VA)
- …and internal team members to manage continuous process improvements, issue escalation , workload projections, and provide technical expertise. + Lead direct ... DM process and technical expertise in executing projects + Serve as the escalation point for unresolved data issues. + Independently work with client data managers,… more
- Target (Falls Church, VA)
- …management; providing support to both guests and team members + Skills in de- escalation as well as experience with recovering stolen merchandise to prevent shortage ... property. + Respond to and accurately document security incidents. + Understand and leverage escalation tools for guest issues in order to provide a safe and secure… more
- TekSynap (Springfield, VA)
- …the Incident Management process. Is the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident ... monitoring, predictive and proactive analysis and reporting, incident resolution and escalation , problem management and resolution, coordinating of events related to… more
- NTT America, Inc. (Ashburn, VA)
- …**Your day at NTT DATA** Provide customer service, troubleshooting, as well as incident escalation for all users contacting the 24 x 7 x 365 NOC environment and ... act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + Answers company operator calls and direct… more
- Amazon (Herndon, VA)
- …of the systems/services within the team's scope - Be a focal point for the escalation for complex issues and dive deep for solutions as well as provide guidance and ... - Effective communication with internal customers, coordinating between teams, developers, escalation points - Periodically support a 24/7 on-call rotation About the… more