- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …support, resource will provide a central point for identification, troubleshooting and escalation of incidents that arise in all environments. Provide support on ... the user community. * Escalate incidents in accordance with established client escalation procedures. * Identify and respond to potential problems or trends before… more
- Wells Fargo (Mclean, VA)
- …procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. ... There is emphasis on proactive monitoring, governance, risk identification and escalation , as well as making sound risk decisions commensurate with the business… more
- Meta (Ashburn, VA)
- …and ensure that we are fully compliant to those standards and policies 3. Escalation Management: Participate in the team's Tier 3 and 4 on-call rotation with the ... on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures 8.… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …position. The Support Analyst must be able to identify situations that require escalation . Most of a Support Analyst's work consists of customer service, email ... issuer to ensure all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are not resolved promptly +… more
- Meta (Ashburn, VA)
- …and ensure that we are fully compliant to those standards and policies 3. Escalation Management: Participate in the team's Tier 3 and 4 on-call rotation with the ... on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures 8.… more
- Arena Technical Resources, LLC (Langley, VA)
- …3 problem identification, diagnosis and resolution * Provide support for the escalation and communication of status to agency management and internal customers * ... Install/load operating system and application software * Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore * Troubleshoot, maintain… more
- Prime Therapeutics (Richmond, VA)
- …Monitors key risk indicators (KRI's) and report on exposures to ensure timely escalation and resolution + Support the maintenance of the enterprise risk register, ... ensuring accurate documentation and updates, while collaboration with cross-functional teams to promote and embed risk management practices across the organization + Other duties as assigned **Minimum Qualifications** + Bachelors degree in Accounting,… more
- Google (Reston, VA)
- …allocations across all mechanical, electrical, and controls products. Act as escalation path for site localization of canonical design where local requirements ... necessitate engineering judgement on adjustments to ICT/telecom design. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion,… more
- Prime Therapeutics (Richmond, VA)
- …on a plan to build a knowledgeable and experienced staff + Serve as escalation point for client-related issues and requests that are unable to be addressed by ... supervisor and/or individual contributor roles + Other duties as assigned **Minimum Qualifications** + Bachelor's degree in business, healthcare or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED… more
- Amazon (Arlington, VA)
- …inclusion 10. Balance risk and quality while creating mechanisms to address recurring escalation patterns A day in the life Shared Delivery Team (SDT) partners with ... our customers to increase their shareholder value and assist in disrupting their business models. We enable our customers to drive competitive advantage by enhancing their digital capabilities that will enable them to innovate on new products and services. Our… more