- M. C. Dean (Vienna, VA)
- …the solution; **troubleshoot** common infrastructure and application problems; provide escalation support for service availability and performance issues; + Create ... and maintain detailed and accurate **system documentation** , including design and configuration plans, design diagrams, task-oriented procedures, operations and maintenance plans, etc. **Specific qualification requirements for the position include the… more
- Public Consulting Group (Richmond, VA)
- …to identifying and troubleshooting application issues and issue resolution or escalation . Ensures all production changes are made in accordance with lifecycle ... methodology, version control, appropriate testing, and risk guidelines. Acts as an internal expert in terms of the assigned system and is responsible for knowing what changes have been made to the base system. Plays a critical role in delivering high-quality… more
- Microsoft Corporation (Reston, VA)
- …and Microsoft. + Track and document cyber defense incidents from initial escalation through final resolution. + Provide tactical security decisions and coordinate ... enterprise-wide cyber defenders to resolve incidents. + Send timely and clear executive updates explaining the risk to customers and Microsoft. + Advise and validate customer notifications and/or authoritative security guidance for customers. + Conduct… more
- Bon Secours Mercy Health (Franklin, VA)
- …approach in care activities * Accountability for completion of assigned tasks * Escalation of concerns via chain of command **Certifications** BLS Basic Life Support ... - American Heart Association (preferred) State Certified or eligible to take the state test within 120 days of employment **Education** High School/GED (preferred) Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental… more
- Shuvel Digital (Vienna, VA)
- …level agreements, regulatory requirements, reporting Requirements, documentation requirements, escalation requirements and other possible negotiated terms in ... contracts; and record associated information in a standard template + Build and maintain relationships with team members and key NFCU stakeholders + Ensure clear, concise, and effective communication and documentation + Maintain and update internal systems to… more
- Arena Technical Resources, LLC (Springfield, VA)
- …while adhering to Information Security standards. - Provide technical assistance and escalation support for all troubleshooting tasks related to AD, including but ... not limited to integration with Windows and non-Windows endpoints, authentication, role-based access controls, DNS, DHCP, etc. - Manage the environment proactively, anticipating risks and issues, designing and engineering for resiliency. Take technical… more
- M. C. Dean (Chantilly, VA)
- …physical security systems + Triage customer support calls, providing Tier 3 escalation as needed + Communicate with customers, manufacturers, vendors, and technical ... specialists + Train system users and other system support personnel as needed + Analyze and modify preventive maintenance checklists for system changes + Troubleshoot system performance issues and implement corrective actions + Perform preventive maintenance… more
- Bank of America (Richmond, VA)
- …to business results. + Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks. + People Manager & Coach: Knows ... and develops team members through coaching and feedback. + Financial Steward: Manages expenses and demonstrates an owner's mindset. + Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth. + Driver of… more
- Dollar Tree (Chesapeake, VA)
- …reporting improvements + Identify and provide trending on store incidents and escalation performance + Make frequent presentations to management + Other assigned ... duties **Minimum Requirements/Qualifications** **Education:** **.** **Bachelor's degree or 4+ equivalent years of related work experience preferred.** **Experience:** + Minimum 3+ years Contact Center Reporting experience + Advanced proficiency with MS Excel,… more
- TD Bank (Great Falls, VA)
- …and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be ... managed at junior levels + Responsible for a legendary service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requests + Leads and coaches frontline colleagues on effective… more