- Cardinal Health (Richmond, VA)
- …with enterprise risk and compliance teams + Guide dispute resolution, issue escalation , and corrective action processes to drive timely resolution and performance ... accountability + Support the development of enterprise policies, tools, templates, and training to standardize vendor governance processes and practices + Influence sourcing strategies by providing insights into vendor capabilities, performance trends, and… more
- Leidos (Fort Belvoir, VA)
- …respond to real-time network and system issues, ensuring timely resolution or proper escalation . + Perform Tier 1 and Tier 2 troubleshooting for hardware, software, ... and connectivity issues. + Escalate to senior engineering staff if issue is not resolved. + Document and execute incidents, changes, and resolutions accurately in ticketing systems (eg, ServiceNow, Remedy). + Collaborate with federal and contractor teams… more
- Capital One (Mclean, VA)
- …challenging and debating respectfully, and influencing outcomes + Serve as escalation point, owning resolution with partners and senior business leaders (eg ... aligning expectations on priorities, scope, timing, and limitations on customizing pay) + Lead strategic compensation projects and other enterprise-wide compensation initiatives + Oversee the plan design, plan risk and governance, and implementation of plan… more
- Leidos (Fort Belvoir, VA)
- …diagnosis and resolution of problem and incidents * Provide support for the escalation and communication of status to agency management and internal customers and ... clearly communicate technical information to both technical and non-technical personnel * Provide support for the dispatch system and hardware problems and remains involved in the resolution process * Isolate and resolve hardware and software problems… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …time taken to resolve customer issues. + Performs incident notification and escalation of problems/request/issues to responsible party. + Performs follow up on all ... incidents with customer to provide exceptional customer satisfaction. + Follows the defined process to document and escalate problems with tracking software and database. + Through provided training, maintains knowledge of customer and customer specific… more
- ManTech (Norfolk, VA)
- …Training Baseline (NTB) software configuration deliveries + Work with RMF Package escalation process and procedures + Work with Enterprise Mission Assurance Support ... Service (eMASS) plan of action and milestones (POA&Ms) for ongoing and closed findings + Up to 25% travel required or as needed **Minimum Qualifications:** + High School Diploma or equivalent + 5+ years minimum relevant experience + Extensive experience… more
- Humana (Richmond, VA)
- …to ensure alignment with objectives, progress tracking, and address any escalation needs. + **BAS Program Management:** Strategic oversight of program delivery ... through the BAS Lead, focusing on capability maturation, stakeholder alignment, and resource allocation. Coordinate high-level program direction while delegating detailed technical planning and execution to the BAS Lead. + **Coordinate with stakeholders** to… more
- Google (Reston, VA)
- …(eg, launch or capacity planning, product release management), technical support, escalation management, or IT consulting. **Preferred qualifications:** + MBA or ... Master's degree in a Management, Technical, or Engineering field. + Experience translating business requirements into technological solutions. + Experience in application or workload migration to public cloud providers. + Experience collaborating with teams,… more
- Datavant (Richmond, VA)
- …strategy, execution, and local operations. + Serves as the primary escalation point for field facilities emergencies and provides 24/7/365 emergency support ... as needed. + Leads implementation and communication of Datavant's facilities strategic plan. + Partners cross-functionally with teams including Office Managers, Site Leaders, HR, Finance, Communications, and others to support initiatives and ensure alignment.… more
- Amentum (Herndon, VA)
- …to appropriate leads like Amazon/C2S, NGA-ESC, etc. + Provide support for the escalation and communication of status to agency management and internal customers + ... Installs/loads operating system and application software + Isolate and resolve hardware and software problems involving the applications, operating system, hardware, communications infrastructure, or any combination of these + Troubleshoot, maintain integrity… more