- Cardinal Health (Sacramento, CA)
- …systems are secure and proper controls are implemented + Serve as an escalation point for complex functional and technical issues + Provide end-to-end views on ... how all components fit together + "Connecting dots" across various business and technology areas **Qualifications** + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Experience in Angular,… more
- Philips (CA)
- …training, quality, and safety requirements. + Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system ... problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). + Approximately 70% travel across the specified geography is required. The average driving time is 1-4… more
- LiveRamp (San Francisco, CA)
- …and health of ticket escalations over time + Iteration on ticket creation and escalation process to improve ease of use for internal stakeholders **Your team will:** ... Product Support Engineers deliver seamless technical support and troubleshooting services to the most challenging requests and complex issues our Customer Support team receives, delighting our customers and managing stakeholders all while making it seem easy.… more
- Applied Materials (Santa Clara, CA)
- …installations, improvement programs and upgrades. Acts as intermediary and field escalation focal point between customer and Division by providing technical support ... and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. Provides Alpha Site support to Engineering specifically related to installation, operation, calibration,… more
- NVIDIA (Santa Clara, CA)
- …stand out from the crowd: + Background as a developer and/or support escalation team member for large enterprise/service provider customers at a company that ... produces AI and data analytics software + Experience developing with C and/or python Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 160,000 USD - 253,000 USD for… more
- Cardinal Health (Sacramento, CA)
- …systems are secure and proper controls are implemented + Serve as an escalation point for complex functional and technical issues + Provide end-to-end views on ... how all components fit together + "Connecting dots" across various business and technology areas **Qualifications** + 8-12 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Experience in Angular,… more
- eightfold.ai (Santa Clara, CA)
- …and plans to improve our overall software quality + Handle enterprise customer escalation issues as needed Qualifications + BS/MS in Computer Science or equivalent ... experience preferred. + 2-5+ years of hands-on experience in building and scaling customer and user-facing products, preferably in the SaaS domain. + Ability to write clean, scalable, and performant code. + Strong understanding of scalability, reliability, and… more
- IBM (San Jose, CA)
- …on their commitment to customer success. * Implement, maintain, and enhance escalation processes and procedures and the on-call schedule and systems to ensure ... that service and customer satisfaction goals are consistently exceeded. * Compile, analyze, and report on support metrics and work with product and engineering teams to communicate hot issues, customer/partner needs, priorities, and to drive product… more
- Hyundai Autoever America (Costa Mesa, CA)
- …they relate to the Issue/Incident Management program, triage issues and take escalation actions as necessary + Support testing efforts by engaging in troubleshooting ... and providing solutions to issues Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities… more
- Hyundai Autoever America (Costa Mesa, CA)
- …they relate to the Issue/Incident Management program, triage issues and take escalation actions as necessary + Support testing efforts by engaging in troubleshooting ... and providing solutions to issues Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may… more