- US Bank (New York, NY)
- …delivery; anticipates and communicates blockers and delays before they require escalation **Basic Qualifications** - Bachelor's degree, or equivalent work experience ... - Five to six years of relevant experience **Preferred Skills/Experience** + Extensive **hands on working experience developing highly maintainable, extensible and testable distributed systems** + Experience designing low latency applications designed for… more
- LiveRamp (New York, NY)
- …and health of ticket escalations over time + Iteration on ticket creation and escalation process to improve ease of use for internal stakeholders **Your team will:** ... Product Support Engineers deliver seamless technical support and troubleshooting services to the most challenging requests and complex issues our Customer Support team receives, delighting our customers and managing stakeholders all while making it seem easy.… more
- Cardinal Health (Albany, NY)
- …systems are secure and proper controls are implemented + Serve as an escalation point for complex functional and technical issues + Provide end-to-end views on ... how all components fit together + "Connecting dots" across various business and technology areas **Qualifications** + 8-12 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Experience in Angular,… more
- Truist (New York, NY)
- …trading applications. Support system implementation, maintenance, and Level 2 escalation support. Collaborate with internal teams, including audit/regulatory teams ... and cross-bank groups, to support ongoing projects. Demonstrate a proactive approach to problem-solving and a strong ability to prioritize tasks effectively. Engage with traders and stakeholders in a professional and effective manner. This is not a virtual… more
- M&T Bank (Buffalo, NY)
- …to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. + Maintain M&T internal control standards, including timely ... implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** + This role is used in one or more of the following… more
- M&T Bank (Buffalo, NY)
- …mitigate risk on an ongoing basis. + Identify risk-related issues needing escalation to management. + Maintain M&T internal control standards, including timely ... implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. + Perform afterhours assignments periodically and support an on-call rotation as necessary.… more
- IQVIA (New York, NY)
- …ensuring system stability and enhancing internal workflows. **Key Responsibilities** **:** + ** Escalation Management & Triage:** Serve as the primary escalation ... efficiency across teams. **Success in This Role Will Look Like:** + ** Escalation Resolution Efficiency** **:** Reduction in time to resolution (TTR) for technical… more
- Cisco (New York, NY)
- …engineering, implementation, and production support efforts. Provide technical expertise and escalation support in resolving technical problems found in products and ... solutions. Customer Engagement - Lead customer delivery engineering engagements and provide escalation support for large scale solutions and complex issues. Act as a… more
- Wells Fargo (New York, NY)
- **About this role:** Wells Fargo is seeking a Lead Systems Operations Engineer to provide **Applications** **Support - Risk / Position Applications stack** . To ... procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.… more
- Red Hat (Albany, NY)
- …Public Sector Technical Services team is looking for an experienced, enterprise-level system engineer to join us as a dedicated Technical Account Manager (TAM) with ... requests specifically related to Ansible *Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams, acting as a critical bridge… more