- LinkedIn (Manassas, VA)
- …only executes advanced break-fix repairs but also acts as a critical escalation point for Associate Hardware Engineers and contracted Data Center Technicians, ... issues impacting LinkedIn's server fleet. + Act as the point of escalation for Associate Hardware Engineers and contracted technicians, taking ownership of complex… more
- SAIC (VA)
- …Responsibilities:** **Citrix VDI & Access** . Serve as Tier 3 escalation for Citrix VDI endpoint issues, including connectivity, session reliability, performance, ... printing/peripheral redirection, profile-related symptoms, and client-side access problems. . Troubleshoot and resolve issues impacting thin clients connecting to Citrix (network path, certificates, auth flows, Workspace configuration, endpoint policy… more
- Oracle (Richmond, VA)
- …primary or secondary. + Provide break-fix support for events. Serve as the escalation point for event remediation. Lead post-event root cause analysis. + Frequently ... develops scripts to automate routine tasks for team and business units. + Coordinate with networking automation services for the development and integration of support tooling. + Coordinate with network monitoring to gather telemetry and create alerts rules… more
- Amazon (Sterling, VA)
- …fun, and make history! Key job responsibilities - Act as the primary escalation point for all facilities-related issues. Oversee operation and management of routine ... and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. - Perform root cause analysis of… more
- Truist (Richmond, VA)
- …resolve complex infrastructure issues, provide technical expertise, and serve as an escalation point for capacity problems. 6. System Administration - Manage and ... configure physical and virtual servers, data storage, and network devices to meet capacity standards. 7. Public Cloud Expertise - Design, implement, and manage for capacity & utilization cloud-based infrastructure solutions and services. 8. Documentation -… more
- Oracle (Richmond, VA)
- …Ticketing Systems (Jira, Service Desk), Service Level Agreements, and Escalation processes **Technical Qualifications:** + Advanced programming skills in Python, ... Ruby, Go + Terraform, Chef and Ansible + Experience creating, configuring, and using CI/CD pipelines for code testing and delivery + Familiarity with cloud-native technologies such as containers and serverless development + Familiarity with operating system… more
- Cardinal Health (Richmond, VA)
- …Independently determines method for completion of new projects + Serve as an escalation point for complex functional and technical issues + Provide end-to-end views ... on how all components fit together + "Connecting dots" across various business and technology areas **Qualifications** + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Experience in T-SQL,… more
- M. C. Dean (Vienna, VA)
- …critical functions to ensure seamless roll-out of new solutions; provide escalation -level operational support. + Collaborate with enterprise IT and cybersecurity ... leadership, as well as other stakeholders, to evolve our governance frameworks to ensure that IT infrastructure adheres to regulatory standards and best practices for cybersecurity, data governance, and operational resilience. + Serve as a mentor to senior… more
- Oracle (Richmond, VA)
- …+ Provide break-fix support for events following runbooks. Serve as the escalation point for event remediation. Participate post-event root cause analysis. + ... Frequently develop scripts to automate routine tasks for team and business units. + Coordinate with networking automation services for the development and integration of support tooling. + Coordinate with network monitoring to gather telemetry and create… more
- Oracle (Richmond, VA)
- …are properly supported by monitoring and automation systems. Serves as specialized escalation for all physical design and cabling issues within networking. Serves as ... a principal point of contact for driving systematic resolution of complex network design issues. Understand current and future cabling and optical standards, cable plant design, rack structural calculations and rack integration best practices. Provides a broad… more