- Amazon (Seattle, WA)
- …help identify customer impact issues and enable swift resolution through automated escalation paths * Partner with cross-functional teams to root cause customer ... experience defects and implement systematic fixes * Mentor junior engineers while fostering a culture of customer obsession and technical excellence * Build and maintain tools that help CSAs deliver personalized solutions while maintaining operational… more
- LiveRamp (Seattle, WA)
- …and health of ticket escalations over time + Iteration on ticket creation and escalation process to improve ease of use for internal stakeholders **Your team will:** ... Product Support Engineers deliver seamless technical support and troubleshooting services to the most challenging requests and complex issues our Customer Support team receives, delighting our customers and managing stakeholders all while making it seem easy.… more
- Amazon (Sumner, WA)
- …diagnostic tools to minimize troubleshooting and machine downtime * Create an escalation process for hardware and systems issues impacting the MSP product suite ... * Develop and implement preventative maintenance procedures and training content for advanced robotics systems * Lead on-site training sessions for on-site RME teams supporting Amazon operations * Develop and implement systems and processes for spare parts… more
- Cardinal Health (Olympia, WA)
- …systems are secure and proper controls are implemented + Serve as an escalation point for complex functional and technical issues + Provide end-to-end views on ... how all components fit together + "Connecting dots" across various business and technology areas **Qualifications** + 8-12 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Experience in Angular,… more
- Amazon (Seattle, WA)
- …security alerts and response automation, conducting front-line analysis, and providing escalation support - Knowledge of networking protocols such as HTTP, DNS ... and TCP/IP Preferred Qualifications - GCIH (GIAC Certified Incident Handler) or GSEC (GIAC Security Essentials) or Security- 2+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication,… more
- Philips (Seattle, WA)
- …training, quality, and safety requirements. + Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system ... problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). + This role will cover 2nd shift hours from 12PM-9PM. Approximately 70% travel across the specified… more
- Cardinal Health (Olympia, WA)
- …systems are secure and proper controls are implemented + Serve as an escalation point for complex functional and technical issues + Provide end-to-end views on ... how all components fit together + "Connecting dots" across various business and technology areas **Qualifications** + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Experience in Angular,… more
- Amazon (Bellevue, WA)
- Description Amazon is currently looking to hire an experienced Electrical Engineer Design Manager to join the team and play a critical role in supporting all ... reduce costs, and/or improve quality - Manage blocking issues, provide escalation management, anticipate and make tradeoffs, and meet committed delivery timelines.… more
- Red Hat (Olympia, WA)
- …The Job** Red Hat's Technical Services team is looking for an enterprise-level engineer to join us remotely as an OpenShift Technical Account Manager (TAM) in ... Hat products * Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams * Complete...like Git or SVN preferred * Red Hat Certified Engineer (RHCE) a plus \#LI-REMOTE #LI-AL2 The salary range… more
- Amazon (Seattle, WA)
- …support to minimize downtime and disruption. A successful Executive Support Engineer excels in a fast-paced, team environment and possesses excellent communication ... all levels of technical knowledge. As an Executive Support Engineer , you will use your technical knowledge and specialized...operations more efficient. * Be the first point of escalation . * Own customer issues and drive to completion.… more