- Robert Half The Creative Group (El Segundo, CA)
- …and vendor meetings focused on continuous improvement. + Serve as an escalation point for complex customer situations, partnering with leadership to resolve issues ... effectively. Requirements 6+ years in customer experience, customer service, or operations, preferably within a subscription, membership, or direct-to-consumer model. Experience overseeing BPO/vendor operations across multiple digital service channels.… more
- Intuit (San Diego, CA)
- …team to enable work, set pace, and surface blockers that need resolution or escalation . + Act as the source of truth on progress and impact, formalizing leading ... indicators and key milestones, working across Biz Ops / project management office (PMO) teams to report on progress and ensure consistent status roll up and metrics. + Surface opportunities and risks, outline data-driven strategic decisions, and frame… more
- Amazon (Sunnyvale, CA)
- …among neighbors. * Look around corners to anticipate bottlenecks, provide escalation management, and bring practical execution to the relentlessly high standards ... we have for the safety and security of our customers. * Communicate with senior leaders on how and why our strategy is effective stewardship of the trust our customers and neighbors place in Amazon Key. About the team The Amazon Key team sits within the Amazon… more
- Target (Placerville, CA)
- …to execute company initiatives. + Plan and lead investigative and verbal de- escalation trainings as needed;identify, plan and facilitate other trainings as needed ... for your AP team, store or district. + Maintain all required training for you and your team. + Manage identification and resolution of internal investigationsincluding conducting internal interviews for your store and nearby stores in partnership with your… more
- DXC Technology (Sacramento, CA)
- …+ Manage, optimize and support Broadcom partnership community. + Manage escalation resolution, communication. + Analyze and report on partner initiatives, forecast ... and report on key metrics. + Champion activities to improve DXC's market standing with Broadcom. + Negotiate contracts and ensure contractual compliance. + Leverages, communicates and promotes enablement/support offerings from partnerships for global service… more
- Nuvolum (San Francisco, CA)
- …Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues + Act as the primary client ... contact for project implementation, to communicate project statuses, blockers, deadlines, and wins + Be highly organized with exceptional follow-up skills to manage multiple opportunities at any given time. Have CRM experience. + Retain responsibility for… more
- Banc of California (Santa Ana, CA)
- …of contact to key principals of top-tier clients and as the first escalation contact point for representatives of our clients. Performs all duties in accordance ... with the Company's policies and procedures, all US state and federal laws and regulations, wherein the Company operates. **HOW YOU'LL MAKE A DIFFERENCE** + Manage and retain a portfolio of management company and association clients as assigned. + Implement and… more
- NBC Universal (Universal City, CA)
- …reporting and analytics application ecosystem and serve as the point of escalation on day-to-day operational activities. + Additional duties as assigned. + ... Bachelor's degree in Computer Science, Engineering, or related field; or equivalent experience + Minimum 8+ years of experience developing and maintaining medium to large-scale data warehouses with at least 4 years in a lead role + Minimum 6+ years of… more
- M&T Bank (Costa Mesa, CA)
- …in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and ... reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned.… more
- Ross Stores, Inc. (Dublin, CA)
- …to support the desired changes * Mitigate risk by ensuring appropriate escalation / investigation of performance, conduct and other Associate Relations related ... matters * Conduct ad hoc and cyclical data analysis \(e\.g\., turnover, compensation, focal outcomes, engagement survey feedback\) to inform decisions, surface trends, and support HR strategy execution\. **Operations and Implementation:** * Own or support… more