- US Bank (Hackensack, NJ)
- …expertise, tools, and information to focus on growing investments. Acts as the escalation point for all clients assigned to the team and directs issue resolution ... and process changes to support client needs. Proactively identifies risk-related issues through review of qualitative and quantitative data, anticipates obstacles, and then implements mitigating solutions. Reviews the accounting and financial statement… more
- Oracle (Trenton, NJ)
- …customer education/training. Acts as spokesperson for Oracle cloud and an escalation path for relationships. Disclaimer: **Certain US customer or client-facing roles ... may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from: $141,800 to… more
- Oracle (Trenton, NJ)
- …hindered by ambiguity or conflicting priorities. + Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business ... needs versus technical constraints. + Lead interactions with cross functional teams consisting of Field Marketing, Product Marketing, Product Managers and executive leadership. **Minimum Qualifications** + Bachelor's degree or equivalent experience in Computer… more
- Walmart (Hoboken, NJ)
- …revenue growth with new and existing customers; serve as a point of escalation for any potential issues. + Execute projects involving quantitative analysis, industry ... research, and strategy development. + Consult with Product Marketing to help shape product development in support of client needs in the region. + Evangelize WMC with agencies, clients, and at targeted events, conferences, and media opportunities; champion WMC… more
- MUFG (Jersey City, NJ)
- …by resolving issues through structured problem-solving, collaboration, and appropriate escalation . + Clearly communicate project status, risks, and impacts to ... stakeholders, tailoring messaging to suit different audiences. + Design, develop, and manage milestone plans in a dynamic environment, adjusting to evolving project requirements. + Ensure project initiatives are delivered on time and within budget, while… more
- BD (Becton, Dickinson and Company) (Franklin Lakes, NJ)
- …customer understanding of BD-initiated change projects (CNC) + Acts as the escalation point for customer concerns related to BD-driven changes **From Customers:** + ... Identifies and captures customer needs + Ensures feasibility of customer requests with support from relevant internal teams + Communicates feasibility, timelines, and cost estimates to address customer needs **Education and experience required:** + At least a… more
- Coinbase (Trenton, NJ)
- …Design anomaly detection systems across self-help and automation channels to trigger escalation pathways and prevent degradation of service quality. * Champion a ... culture of rigorous, data-driven decision making in CX, with clear reporting, alerting, and accountability mechanisms for issue owners and product DRIs. * Communicate insights and recommendations to senior Coinbase leadership, transforming quantitative… more
- MUFG (Jersey City, NJ)
- …requests from Operations, Technology, TB Service and TB Sales. Serve as an escalation point for complex customer service issues. Perform triage of billing / pricing ... related issues. + Communications: Create communications for internal staff, senior management, and clients related to billing / pricing. + Leverage existing product and organizational strengths to achieve stated business objectives including effective risk… more
- NTT America, Inc. (Trenton, NJ)
- …skillset to the project. This position works closely with the project manager , engagement director and consultants to design and evaluate feasibility of proposed ... team (NTT Data Business Solutions Inc. and customer) + Support project manager and engagement director in managing customer expectation + Credibility towards the… more
- Atlantic Health System (Pompton Plains, NJ)
- …securing needed follow-up clinical appointments. 02. Patient Management: a. Complete de- escalation interventions with patients independently and as part of an ... and ongoing clinical interventions for identified treatment targets c. Facilitate and manager transfer to involuntary, voluntary and CCIS units for ongoing care 03.… more