- TTEC (Austin, TX)
- …to meet goals. You'll work to answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the ... first line manager for your team. You'll report to the Service Delivery Manager . We're looking for a leader to Act as one, as you will encourage and motivate you… more
- Leidos (Houston, TX)
- …like a mission you want to be a part of, keep reading! As Print Manager under the NASA End-User Services & Technologies (NEST) contract, you will play a pivotal ... teams. + Monitor vendor performance through regular reporting, QBRs, and escalation protocols; recommend penalties or service credits as applicable. + Analyze… more
- Bank of America (Plano, TX)
- …the Loan IQ system of record. This role works closely with Client Manager , Credit and Portfolio Officers, Agency Management, Internal and External Legal Counsel and ... and Outlook + Can work independently while balancing early escalation to ensure seamless closing + Adapts well to...offered a role with Bank of America, your hiring manager will provide you with information on the in-office… more
- JE Dunn Construction Company (Austin, TX)
- …and needed. * Responsible for all client and project team communication and issue escalation as it relates to low voltage scopes of work. * Coordinates technology ... schedule as needed, in conjunction with the Aptitude Project Manager . * May be responsible for tracking and monitoring...management system's cost reports and data from the project manager . * Communicates key project information to owners, design… more
- JE Dunn Construction Company (Austin, TX)
- …and needed. * Responsible for all client and project team communication and issue escalation as it relates to low voltage scopes of work. * Coordinates technology ... schedule as needed, in conjunction with the Aptitude Project Manager . * May be responsible for tracking and monitoring...management system's cost reports and data from the project manager . * Communicates key project information to owners, design… more
- TTEC (Austin, TX)
- …on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the ... first line manager for your team. You'll report to the Ops Manager . We're looking for a leader to Act as one, as you will encourage and motivate you team to… more
- GovCIO (Austin, TX)
- …of an issue, including the determination and provision of workaround solution or escalation to service owners + Ensures delivered solutions are realized in time ... Management - Ability to lead as a Critical Incident Manager to restore production applications impacting events + Able...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- GovCIO (Austin, TX)
- …of critical failures or potential missed milestones + Works with Program Manager , Project Managers, Engineering staff, USPS staff and vendors to manage projects, ... Management to share solutions found + Provides and implements escalation process and/or procedures + Follows the appropriate quality...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- Conduent (San Antonio, TX)
- …from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required. + Assists with supervisor call ... Data entry of disputes when necessary + Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without… more
- MarketSource (San Antonio, TX)
- …Positions Client's value by creating best-in-class customer experiences. * Assists District Manager in communication of key initiatives. Acts as a conduit for ... leadership and employees * Communicates progress and opportunities with District Manager and client leadership o Meets regularly with store leadership including… more