- NTT DATA North America (Plano, TX)
- …support as needed) Employment Type: Temporary - Contractor Reports To: Project Manager Job Overview Seeking an experienced Ivanti Subject Matter Expert (SME) with ... Analyze existing workflows, identify inefficiencies in ticket routing and escalation , and implement automation to enhance Service Center efficiency, collaborating… more
- PNC (Austin, TX)
- …regulatory, reputational, operational, credit and human capital risks. Serves as an escalation point for risk management topics, coordinates problem solving and may ... Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: + **Include Intentionally**… more
- Sedgwick (Bedford, TX)
- …and workflow case to completion + Escalate customer, dealer or 3rd party issues to manager as appropriate + Ensure quality of service on all phone calls + Ability to ... and customer service experience assessments + Exceptional verbal communication & Phone de- escalation skills + High School Diploma or GED required + Bachelor's degree… more
- PNC (Dallas, TX)
- …a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. PNC will not provide sponsorship for employment visas or participate ... maintain a stable production environment. * Incident detection, resolution and/or escalation . Analyze and identify root cause of incidents. Gathers information and… more
- Burns & McDonnell (Houston, TX)
- …to internal and external clients. + Make recommendations as to contingency and escalation . + Provide man hour estimate for required estimating effort and review with ... Section Manager . + Review and validate value engineering items, alternates, and options. + Responsible for updating cost history and data base management. + Train… more
- Alkegen (Dallas, TX)
- …such as account assignments, goal setting, performance management, issue resolution and escalation + Develop strong organizational talent to meet current and future ... and retention activities + Work in close coordination with the General Manager , Market Sales Managers, Field Sales Team, Global Growth Leaders, Engineering Team,… more
- Fannie Mae (Plano, TX)
- …level agreements (SLA). * Assist the team with exception requests, including escalation and communication of production incidents. * Perform tasks related to process ... their designated office location. In-office work cadence is determined by your manager . Proximity within a reasonable commute to your designated office location is… more
- Citigroup (Irving, TX)
- …for our users: limit monitoring, exception management, stress testing analysis and escalation workflow capabilities are some key areas of focus. Our users rely ... such as JIRA, BlackDuck, SONAR etc + Experience as Applications Development Manager + Stakeholder and people management experience + Proven project management skills… more
- Wabtec Corporation (Fort Worth, TX)
- …focusing on Vulnerability Management** . This role reports to the ISA Sr Manager within EIS, and will be responsible for developing, implementing, and overseeing our ... across the organization for vulnerability management + Create and manage escalation procedures for high-risk vulnerabilities + Ensure alignment of the program… more
- Wabtec Corporation (Fort Worth, TX)
- …a **Cybersecurity** **Risk Analyst** . This role reports to the ISA Sr Manager within EIS, and will be responsible for designing, building, developing, implementing, ... channels for reporting concerns and potential risks, and ensure timely resolution and escalation as needed. + Establish channels for risk reporting and feedback from… more