- Mastercard (Seattle, WA)
- …of Customer Success will manage our local Customer Success team, serve as escalation point for internal and external stakeholders, serve as a key conduit for ... market-facing roles across Mastercard Up to 30% travel, domestic About you: Enthusiastic manager of talent who builds, energizes and unlocks the potential of a… more
- Humana (Olympia, WA)
- …campus and datacenters. The primary responsibility of the Network Operations Manager will be to provide the highest quality network infrastructure environment ... needs of the business + Provide a level of escalation in response to incidents/requests regarding network performance and...forecasting and planning needs. + Communicate status updates to Manager of IT and other Senior business leaders where… more
- Compass Group, North America (Redmond, WA)
- …phone communications and distributing to the assigned contact. + Provides problem escalation support and issue resolution. Follows-up on service challenges and works ... with the manager to take corrective action. + Provides technical assistance...SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations. + Adheres… more
- Amazon (Seattle, WA)
- …ideas and empowers you to own them to completion. As a Technical Program Manager of Storage and Memory Qualifications, you will be leading the program management of ... combination of the hardware and design experience of a software development manager , together with customer and business acumen, and a do-what-it-takes approach to… more
- GovCIO (Olympia, WA)
- …of an issue, including the determination and provision of workaround solution or escalation to service owners + Ensures delivered solutions are realized in time ... Management - Ability to lead as a Critical Incident Manager to restore production applications impacting events + Able...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- GovCIO (Olympia, WA)
- …of critical failures or potential missed milestones + Works with Program Manager , Project Managers, Engineering staff, USPS staff and vendors to manage projects, ... Management to share solutions found + Provides and implements escalation process and/or procedures + Follows the appropriate quality...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- Amazon (Seattle, WA)
- Description As the Offline Sr. Creative Development & Scale Manager you are passionate about the retail experience. You create the content strategy for how new ... and detail page experiences. As the Offline Sr. Creative Development & Scale Manager , you are also responsible for overseeing the end-to-end content creation and… more
- Ensono (Olympia, WA)
- …Areas of Focus for this Role** + Collaborate with the Service Delivery Manager to identify and capture MF operational trends, risks, insights, and improvements, and ... the client environment. + Participate in Major Incidents, particularly as an escalation point for significantly "visible" and/or prolonged outages. + Participate in… more
- Amazon (Bellevue, WA)
- …Flex Driver Experience team is looking for a dynamic and experienced Senior Program Manager , Driver Experience to join us to help answer questions, like: How do you ... teams to define and deliver solutions. . Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs… more
- Public Consulting Group (Olympia, WA)
- …classifying severity, and planning resolutions. + Work alongside the Service Desk Manager to ensure tickets are routed and prioritized appropriately. + Act as ... the escalation contact for unresolved issues from Tier-1 support staff. + Confirm that solutions are properly deployed and verified within production environments.… more