- GovCIO (Austin, TX)
- …of an issue, including the determination and provision of workaround solution or escalation to service owners + Ensure delivered solutions are realized in time frame ... committed; work in conjunction with project sponsors to size and manage scope and risk...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- NTT DATA North America (Plano, TX)
- …on-site support as needed) Employment Type: Temporary - Contractor Reports To: Project Manager Job Overview Seeking an experienced Ivanti Subject Matter ... optimize workflows for the Ivanti Knowledge Module Enhancement and Workflow Optimization project . This role will leverage expertise in Ivanti Neurons 2025 to design,… more
- NTT America, Inc. (Austin, TX)
- …are delivered to the client and may also contribute to / support on project work as and when required. **What you'll be doing** **Key Responsibilities:** + ... with general direction from the client, stakeholders, team lead, or senior manager , to perform operational tasks to resolve all escalated incidents/requests in a… more
- Fannie Mae (Plano, TX)
- …follow-up calls for high profile incidents. * Ensure appropriate functional and management escalation takes place as per the standards and procedures. * Follow up on ... etc. * 6 years of experience as an Incident manager handling incidents, changes and problems in a 24/7...VPN software and data encryption * Jira and other project management software * Proficiency with Word, Excel, and… more
- CVS Health (Austin, TX)
- …heart, each and every day. **Position Summary** The Product Implementation Manager supports Product Application Strategy and Operations within the Aetna Commercial ... key enrollment applications in help desk, testing activities and project work for Springboard & ABAT. + This position...experience in IT Help Desk and/or Health Insurance supporting escalation calls and product troubleshooting. + At least 1… more
- MUFG (Irving, TX)
- …or procedural expert representing the team on cross-function process or project deliverables. Ensures effective operations within the organization; develops and ... team lead on leadership responsibilities as needed, acting as backup manager during team lead's absence. Responsibilities may include:Providing backup leadership… more
- Cayuse Holdings (Austin, TX)
- …customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and ... of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team + Manages continuous… more
- AbbVie (Austin, TX)
- …and processes that drive demand + Effective and timely communication with Manager + Follow established escalation pathways required for issue resolution ... provide timely resolution for all customer issues, concerns, and/or questions + Project a professional and positive company image through all phone interactions +… more
- PenFed Credit Union (San Antonio, TX)
- …+ Serve as a Technical Lead and provide Subject Matter Expertise for project /task planning, estimation, scheduling, and staffing. + Lead and contribute to design ... adherence to established standards and practices. + Accountable for providing escalation support to troubleshoot and maintain production systems and to resolve… more
- Texas A&M University System (Texarkana, TX)
- …and schedule jobs and processes + Oversees the troubleshooting, analysis, and escalation of technical system problems and processes. + Develop and implement change ... Knowledge of word processing and spreadsheet applications. + Knowledge of project management, mentoring, negotiation skills, basic vendor relations, advanced client… more