- CommonSpirit Health (Redding, CA)
- …and execute moderate to highly complex, enterprise solutions. Serves as an escalation and issue resolution point for team members. Coordinates with facility and ... IT leadership regarding readiness and delivery issues. + Possesses a deep knowledge of all aspects of desktop services, utilizes advanced principles to deliver End User support to their customers and to advice and mentor team members. Extensive understanding… more
- Capital One (Sacramento, CA)
- …incident response, and problem management. You will serve as a specialized escalation point, taking ownership of complex customer issues that require deep technical ... up. **Key Responsibilities:** + Advanced Troubleshooting: Serve as the technical escalation point for complex Databolt issues, performing deep technical analysis to… more
- Anywhere Real Estate (Novato, CA)
- **Summary** : The Regional Support Specialist Supervisor provides critical administrative, operational and customer service support to our branch offices, leaders, ... This role will serve as the first point of escalation for questions and issues. The Lead will manage...**Lead Expectations:** + Serve as the first point of escalation for questions and issues. + Manage RSS workflow… more
- WTW (San Francisco, CA)
- …client engagement in those activities through daily coordination with an assigned Client Specialist in our Global Service Delivery (GSD) Team. The ACA is the primary ... point of contact for providing all service, escalation , and placement to meet the client's insurance and...Solid organization skills + Ability to mentor a Client Specialist colleague As an ACA you have the potential… more
- Palo Alto Networks (Los Angeles, CA)
- …your team + Works closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions. + ... within your accounts. + Work closely with the Domain Specialist Manager to ensure optimal use of resources and...the projects you are handling + Act as an escalation point to collaborate with pre-sales and post-sales teams… more
- BMO Financial Group (Los Angeles, CA)
- …significant revenue generation from sales and syndications. + Acts as an escalation point for complex client issues, using strategic problem-solving to resolve ... supports their development, and manages poor performance. + Acts as an escalation point for complex client issues, using strategic problem-solving to resolve… more
- Oracle (Sacramento, CA)
- …maintenance teams (for ongoing technical support, upgrades, system health, and escalation procedures). + Physical Security Operations Center end-users (for live ... sites-ensuring scalable deployment and effective cross-team alignment. + Act as escalation point for critical WIDS incidents, post-incident root cause analysis,… more
- Transdev (San Diego, CA)
- …team members to adhere to Transdev standards of conduct. Transdev's Autonomous Specialist 's are critical to the success of delivering safe autonomous driving systems ... to our customers, enabling a revolutionary mobility experience. The Autonomous Specialist is responsible for operating and evaluating a self-driving vehicle in… more
- Carrington (Orange, CA)
- …our amazing team and work a hybrid schedule!** The Early Stage Collections Specialist Supervisor will be responsible for supervising a staff of Early Stage ... any fluctuations to staff. * Assists Early Stage Collections Specialists with escalation calls, addresses complaints, and resolves problems. * Reviews and revises… more
- TP-Link North America, Inc. (Irvine, CA)
- …professional to become a part of our North American-Based Business Network Support Specialist . This position will focus on our SMB/Enterprise product lines and our ... positive impression with customers through best-in-class customer service. + Immediate escalation of critical problems. + Document support tickets escalate complex… more