- Guidehouse (Arlington, VA)
- …does not collect fees from educational institutions for participation in a recruitment event . Never provide your banking information to a third party purporting to ... need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …ITIL processes. -Document customer help desk SOPs, support instructions for event /incident resolution, and provide FAQ solutions. -Support production help desk ... tickets and ensure issues are mitigated or closed within 24 hours. -May serve as a shift supervisor or lead diagnostician, providing guidance and support to help desk staff. **Required qualifications to be successful in this role:** -Clearance: Secret… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …Desk SOP and DAI Client Support Instructions related to Oracle DBA event /incident resolution. -Supports DAI production help desk tickets, ensuring mitigation and ... closure within 24 hours. -Develops and delivers FAQ Solution Documents, DAI PMO Helpdesk SOP, and Customer Help Desk SOP. -Provides functional, technical, architectural, and compliance support for each DAI capability area including Oracle Applications modules… more