- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …ITIL processes. -Document customer help desk SOPs, support instructions for event /incident resolution, and provide FAQ solutions. -Support production help desk ... 24 hours. -May serve as a shift supervisor or lead diagnostician, providing guidance and support to help desk...this range includes various factors not limited to skill set , level, experience, relevant training, and licensure and certifications.… more