- Amazon (Seattle, WA)
- …and be a proven collaborator across multiple stakeholders including engaging at partner/ customer C-suite levels. Strategy : This individual will work with the ... Partner and Account Team to set objectives, analyze key data and ensure executive alignment and governance....provide advice on the competitive situation, create an actionable strategy , and lead engagement with the customer .… more
- Amazon (Seattle, WA)
- …and manage expectations with Customer Success Managers as appropriate. * Use Customer feedback, market insights, and internal data to contribute to the ... strategic impacts on customers and businesses? As a Manager, Customer Success Management on the Household Essentials team, you...guide your team in their work with vendors using data , processes, mechanisms, and interpersonal skills. In this role,… more
- Amazon (Seattle, WA)
- …will work backwards from the customer to design an experience that uses customer engagement and query understanding data to define and address customer ... Search is huge. The Amazon Search team creates powerful, customer -focused search solutions and technologies. The Search Customer...a daily basis. Our team leverages sophisticated machine learning, data mining, and big data technologies to… more
- Highmark Health (Olympia, WA)
- …of job responsibilities, employees may have access to covered information, cardholder data , or other confidential customer information that must be protected ... position, and develop a holistic product vision and the corresponding product strategy to drive maximum value. + Actively anticipate future needs and utilize… more
- PagerDuty (Olympia, WA)
- …Success organization, you will align with Executive stakeholders, evolve our Customer Success strategy and are responsible for helping customers achieve ... and driving revenue growth. + Uplevel our engagement with Executive decision makers and position the Operations Cloud as...by working cross functionally with sales, renewals and operations. Data Analysis and Reporting: + Monitor key customer… more
- NASCO (Olympia, WA)
- … strategy , and corporate partnerships while collaborating closely with Executive Leadership to align commercial efforts with broader organizational goals. ... growth and revenue targets + **Marketing & Communications:** Oversees brand strategy , demand generation, corporate and executive communications, Public Relations… more
- Pfizer (Bothell, WA)
- …coaching to engage and lead the team, and improving best in class customer facing strategy , capability and outcomes across the organization. **ROLE ... outcomes; specify and manage the collection and analysis of data to inform learning needs analysis. + Lead the...development. + Communicate the actions needed to implement Global Customer Engagement Training's strategy and business plan… more
- Amazon (Seattle, WA)
- …both internal Customer Service and external teams to drive business strategy . - Define and manage the end-to-end program management process, including governance ... is interested in building an innovative service that leverages Amazon Global Customer Service's (CS) capability and technology platforms to provide a ground breaking… more
- Amazon (Seattle, WA)
- … customer engagement: - Develop and execute customized success plans with customer 's enterprise adoption strategy and business goals for respective service ... Description As Principal, Customer Success Specialist GenAI within the AWS Specialists...learn & be curious to articulate AWS' Gen AI strategy and the services we offer to accelerate adoption.… more
- Amazon (Seattle, WA)
- …GenAI/large language model (LLM) products by building a multi-agent framework to emulate end customer experience. In this role, you will be a core part of the ... provides an opportunity to influence how teams tackle improving customer experiences. Our short-term objective is to create a...(GA), which includes enhancement features for the MLP (eg, data ingestion automation) and new features making it easier… more