- PNC (Kettering, OH)
- …in this position. **Competencies** Banking Products, Business Acumen, Collaborating, Customer Experience Management, Customer Retention, Decision Making ... a strong client commitment and advocacy by delivering proactive and responsive service to meet client goals.Differentiates client experience through advanced… more
- Fifth Third Bank, NA (Findlay, OH)
- …customers and colleagues and ensures that actions and behaviors drive a positive customer experience . While operating within the Bank's risk appetite, achieves ... and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: + Promote good customer experience by consistently providing best in class customer … more
- Fifth Third Bank, NA (Cincinnati, OH)
- …School Diploma or equivalent required. + Minimum two years collection, support or related customer service experience ; Loss Mitigation experience is ... and ensures that actions and behaviors drive a positive customer experience . While operating within the Bank's...advising customers via telephone and written communication. + Excellent customer service skills with both external and… more
- Fifth Third Bank, NA (Cincinnati, OH)
- …Risk Strategy and business support teams to execute strategic initiatives that enhance customer experience , reduce losses, manage expenses, and mitigate risk. + ... Make banking a Fifth Third better(R) We connect great...promoting teamwork, and addressing disciplinary matters as needed. + Customer Experience Enhancement: Leverages customer … more
- JPMorgan Chase (Columbus, OH)
- …and test phases, that your service level indicators are effectively measuring customer experience , and that service level objectives are defined with ... training or certification on software engineering concepts and 5+ years applied experience + Advanced knowledge in site reliability culture and principles with… more
- Fifth Third Bank, NA (Columbus, OH)
- …career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business ... and ensures that actions and behaviors drive a positive customer experience . While operating within the Bank's...guidelines and procedures. * Assist in training newly hired Customer Service Representative Referrals: * During … more
- JPMorgan Chase (Columbus, OH)
- …+ Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm + Execute ... business and technology stakeholders, actively participating from incident resolution to service restoration + Lead incident, problem, and change management in… more
- City National Bank (Columbus, OH)
- …or mortgage banking environment required. * Minimum 7 years of experience in jumbo and super jumbo underwriting to investor or organization's guidelines required ... * Identifies issues and recommends appropriate resolution within policy service level agreements * Analyzes and determines the financial...or related discipline with 10 or more years of experience in a mortgage banking environment required… more
- JPMorgan Chase (Columbus, OH)
- …coaches and mentors a product team on best practices, such as service blueprints, solution generation, market research, storyboarding, and product delivery, enabling ... compliance **Required qualifications, capabilities, and skills** + 8+ years of experience or equivalent expertise in product management, leading across strategy and… more
- Huntington National Bank (Columbus, OH)
- …existing customer relationships, ensuring that our clients receive exceptional service and tailored solutions to meet their financial needs + Customized Solution ... & Deal Closing : Handle negotiations on pricing, contracts, and service -level agreements + Implementation Oversight : Ensure seamless transition from sales… more