• Conversational Designer Chat…

    JPMorgan Chase (New York, NY)
    …in tools such as Figma, Voiceflow, Lucid Chart, Nuance Mix, or similar conversation design software + Experience creating conversational experiences in ... design leader who combines deep expertise in conversation design with a strong understanding of...inclusion + Collaborate with cross-functional teams to integrate user experience design into the product development processes… more
    JPMorgan Chase (01/12/26)
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  • User Experience Designer, Vice President…

    JPMorgan Chase (New York, NY)
    …insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical role in promoting AI ... tone, and pacing on user experience . + Design and optimize IVR and chat flows,...as Figma, Voiceflow, Lucid Chart, Nuance Mix, or similar conversation design software. + Experience … more
    JPMorgan Chase (11/08/25)
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  • Staff Conversational AI Designer

    General Motors (Albany, NY)
    …usability and user-centered design principles. + Develop and promote conversation design best practice standards, reusable interactional patterns, and ... processes. + Deliver effective design documentation to communicate experience requirements, ...of Generative AI for Conversational Experiences, foundational elements of Conversation Design , and LLMs. + Ability to… more
    General Motors (12/23/25)
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  • FSSBU - Product Owner (DialogGPT) - VAN - C2

    Capgemini (New York, NY)
    …dialog systems * Hands on experience with Kore.ai platform, preferably XO11 * Experience designing large scale voice and chat experiences * Strong ability to ... responsibilities * Own end to end conversational AI capability design using Kore.ai XO11 DialogGPT * Define dialog patterns,...flows * Lead conversion strategy from legacy IVR and chat experiences to AI driven conversations * Drive prioritization… more
    Capgemini (01/08/26)
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  • Software Engineer

    Coinbase (Albany, NY)
    …to millions of users globally. We are responsible for managing the agent experience across chat , phone, email, and social channels, empowering customer service ... customer experience . * Establish and promote best practices in design techniques, coding, testing, documentation, monitoring, and alerting. * Demonstrate a keen… more
    Coinbase (11/07/25)
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  • Software Engineer, Frontend (Consumer - Trust…

    Coinbase (Albany, NY)
    …well tested code to meet the needs of your customers. *Nice to haves:* * Experience with building high fidelity in-app chat experiences. * Experience with ... members. Our vision is to create the Amazon Prime experience for all Coinbase users, by creating a membership...effort. *What you'll be doing:* * Building and helping design elegant and functional user experiences. * Owning and… more
    Coinbase (12/26/25)
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  • Product Engineer - Forward Deployment Management

    Zoom (New York, NY)
    …Leveraging LLMs and agentic frameworks to build highly automated conversational voice and chat agents for strategic customers. About the Team The Zoom Virtual Agent ... advanced LLMs and data science. Responsibilities + Leading multi-step conversational workflow design using agentic frameworks to enable LLM agents to execute complex… more
    Zoom (01/08/26)
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  • Group Product Manager

    Coinbase (Albany, NY)
    …We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining and building the retail ... customer support experience . In this role, you will drive a product...as well as user journeys that connect customers to chat , email, or voice support lines accessible through our… more
    Coinbase (11/09/25)
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