- Microsoft Corporation (Redmond, WA)
- …the customers' behalf during the conversation . And, we will learn from each conversation . Every call, meeting, or chat will make the next one better. ... a Senior Software Engineer - Backend in IC3 (Intelligent Conversation and Communications Cloud) team, you empower Microsoft's first-party...systems, and/or real time media. + 2+ years of experience building design documents for large scale… more
- General Motors (Olympia, WA)
- …usability and user-centered design principles. + Develop and promote conversation design best practice standards, reusable interactional patterns, and ... processes. + Deliver effective design documentation to communicate experience requirements, ...of Generative AI for Conversational Experiences, foundational elements of Conversation Design , and LLMs. + Ability to… more
- Microsoft Corporation (Redmond, WA)
- **Overview** We are developing the **Intelligent Conversation and Communications Cloud** **(IC3)** to support Microsoft's real-time conversation products like ... of users with dependable audio, video calls, meetings, and chat services. We also offer our core features to...to join our team! The Applied Scientists II will design , develop and ship AI models into the Teams… more
- Microsoft Corporation (Redmond, WA)
- **Overview** Microsoft 365 (M365) Intelligent Conversation and Communications Cloud is the platform that powers billions of real-time customer conversations across ... for the modern workplace where every call, meeting, or chat will make the next one better. We are...everyone can thrive at work and beyond. **Responsibilities** + Design , develop and operate features for large-scale distributed software… more
- Microsoft Corporation (Redmond, WA)
- **Overview** Microsoft 365 (M365) Intelligent Conversation and Communications Cloud is the platform that powers billions of real-time customer conversations across ... for the modern workplace where every call, meeting, or chat will make the next one better. We are...help shape the future of the world. **Responsibilities** - Design , develop and operate features for large-scale distributed software… more
- Coinbase (Olympia, WA)
- …to millions of users globally. We are responsible for managing the agent experience across chat , phone, email, and social channels, empowering customer service ... customer experience . * Establish and promote best practices in design techniques, coding, testing, documentation, monitoring, and alerting. * Demonstrate a keen… more
- Coinbase (Olympia, WA)
- …well tested code to meet the needs of your customers. *Nice to haves:* * Experience with building high fidelity in-app chat experiences. * Experience with ... members. Our vision is to create the Amazon Prime experience for all Coinbase users, by creating a membership...effort. *What you'll be doing:* * Building and helping design elegant and functional user experiences. * Owning and… more
- Zoom (Olympia, WA)
- …Leveraging LLMs and agentic frameworks to build highly automated conversational voice and chat agents for strategic customers. About the Team The Zoom Virtual Agent ... advanced LLMs and data science. Responsibilities + Leading multi-step conversational workflow design using agentic frameworks to enable LLM agents to execute complex… more
- Coinbase (Olympia, WA)
- …We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining and building the retail ... customer support experience . In this role, you will drive a product...as well as user journeys that connect customers to chat , email, or voice support lines accessible through our… more