- Lumen (Albany, NY)
- …resolve complex technical issues and coordinate service restoration. + Participate as a Lead or Subject Matter Expert (SME) in customer meetings, procedural ... CCNA certifications or equivalent IT technology awareness. Candidate has demonstrated technical helpdesk experience . + 5 + year of technical customer call center… more
- Merck (Albany, NY)
- …limited to the following:** **Account Management:** + Responsible for the overall customer experience of all stakeholders within target accounts; builds ... Management, Account Management, Account Strategies, Business, Commercial Account Management, Customer Experience Management, Customer -Focused, Customer… more
- Coinbase (Albany, NY)
- …key results. * Lead and manage technical programs to improve the customer experience and scale operations. * Establish key results, write technical PRDs, ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide… more
- Qualtrics (New York, NY)
- …commercial growth for our financial services solutions, particularly in the realms of customer and employee experience . **How You'll Find Success** + Collaborate ... to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than... customer segments, and competitive differentiation in both customer and employee experience . + Drive Revenue… more
- Molina Healthcare (Buffalo, NY)
- …developing requirements for major projects of considerable complexity, prepares system design specifications, conducts research to resolve customer initiated ... of customer initiated inquiries and requests, leveraging extensive programming experience and utilizing technical tools as necessary to debug/analyze problems. +… more
- DoorDash (New York, NY)
- …and work with product and business partners to collect non-technical requirements to design and build scalable experience solutions. + You have the ability ... and more. About the Role In this role, you'll lead a team of engineers through a pivotal stage...Collaborate closely with Product and cross-functional teams to understand customer needs, advocate for impactful solutions, and actively shape… more
- GE Vernova (Saratoga Springs, NY)
- …and Cross Electrification business. They act as executive technical consultant, ensuring customer confidence, reviewing and enhancing design practices, acting as ... of publications, including conference papers, and patents. These professionals lead major technical initiatives, advocate for technological advancement, chair … more
- SHI (Albany, NY)
- …The Solutions Engineer - Enterprise collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that ... customer data center environments and infrastructure technologies. * Design and propose tailored infrastructure solutions that align with customers' business… more
- Amazon (New York, NY)
- …professional. Basic Qualifications - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture ... Description Do you want to lead , engineer, and deliver software that will help...have a passion to help transform and accelerate a customer 's ability to gain value from the cloud, join… more
- Capital One (New York, NY)
- …solve our most complex challenges. You will personally write code, build prototypes, and lead the design for our most critical systems, rotating between leading ... directly to the Senior Director, you will be the lead technical expert for Core Compliance. You will actively...+ Bachelor's Degree + At least 7 years of experience with application architecture and design patterns… more