- SpaceX (Redmond, WA)
- …lead a team of technical support associates responsible for rapidly resolving customer issues. You will have responsibility for hiring, personnel development, and ... trend and root cause analysis for our product and service by using quantitative and qualitative methods to drive...+ Create, review, and maintain internal knowledge base and customer -facing help center + Collaborate with internal tool development… more
- SpaceX (Woodinville, WA)
- …relationship and revenue. In particular, this role is focused on: + Delivering impeccable customer service to the enterprise team and customers in the Aviation ... the primary point of contact for one or multiple customer segments within the Aviation vertical, owning responsibilities from...the value of Aviation accounts in both hardware and service revenue + Act as an extreme owner of… more
- SpaceX (Redmond, WA)
- …these custom solutions to scale across the business + Delivering impeccable customer service , including efficient acknowledgement and resolution of issues + ... requirements and manage expectations + Collecting, communicating and championing customer feedback internally to influence and steer programmatic and...growing the value of accounts in both hardware and service revenue + Act as an extreme owner of… more
- SpaceX (Redmond, WA)
- …of the relationship and revenue) with emphasis on: + Delivering impeccable customer service , including efficient acknowledgement and resolution of issues + ... challenge will be driving a culture that both maximizes customer happiness and minimizes the input required by the...possible. The team has designed the product to be self- service , and we need to similarly evolve our team… more
- SpaceX (Woodinville, WA)
- …2+ years of professional work experience in information technology, aviation, aerospace, customer service , consumer electronics, or technical support or a ... to the Starlink constellation and provide an amazing in-flight customer experience As an Aviation Specialist, you will be...and aircraft technicians to resolve issues that are impacting service level in an expedited manner + Coordinate and… more
- Amazon (Bellevue, WA)
- …implement operations metrics for services and their environments in support of customer service requirements and business continuity. Experience learning basic ... agencies, and other organizations operating in locations without reliable connectivity. Export Control : This position requires that the candidate selected be… more
- SpaceX (Redmond, WA)
- …on Starlink service , user dashboards, APIs, and processes to improve customer adoption and experience. + Work in partnership with our Marketing, Licensing, ... worldwide. The role will focus on integrating the Starlink service with Network Vendors around the world and developing...the technical sales engagements of the broader team, answering customer questions and RFIs during their evaluation of the… more
- Ralliant (Olympia, WA)
- …highly motivated Account Executive to join our commercial sales team for Tektronix's Service organization in the Americas. You will be responsible for developing and ... implementing new customer acquisition strategies that purposefully grow revenue by acquiring...+ 2+ years of account executive and/or account manager service sales experience required. Calibration electronic Test & Measurement… more
- SpaceX (Redmond, WA)
- …for best-in-class engineers to help develop the systems that enable providing service in new markets and even greater system performance and growth potential. ... strategies into NetOps processes + Own and protect the overall Starlink customer experience, advocating for fast problem resolution with various teams inside SpaceX… more
- SpaceX (Redmond, WA)
- …performance, developing and implementing corrective actions + Serve as a customer advocate; maintain a positive attitude in crisis environment, and must ... independently with minimal direction + Helps implement airline and aircraft entry into service and growth plans. Providing training and guidance on issues related to… more
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