- Mass Markets (Savannah, GA)
- …While prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. POSITION ... + Listen to and resolve customer issues + Utilize systems and technology to complete account management tasks +...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Garden City, GA)
- …as a trusted partner in the industry. We are seeking a tech -savvy and customer-oriented Technical Support Representative to provide first-level support for technical ... in a contact center. + Strong knowledge of operating systems , browsers, and common software. + Excellent communication and...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (GA)
- …to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other departments to ... tasks in a courteous and professional manner + Utilize systems and technology to complete account management tasks +...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Savannah, GA)
- …to customers, understand their needs, and resolve customer issues + Research systems to find missing information; coordinate with other departments to resolve issues ... as applicable + Utilize systems and technology to complete account management tasks +...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (GA)
- …will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Our ... the customer's experience + Utilize our service techniques and systems + Escalate customer dissatisfaction to proper channels In...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Savannah, GA)
- …call resolution through problems solving and effective call handling + Research systems to find missing information as applicable; coordinate with other departments ... + Accurately document and process customer claims in appropriate systems + Lead fact-finding discussions to determine the best...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Savannah, GA)
- …Protect sensitive customer data and comply with privacy regulations. + Use internal systems and knowledge bases to support customer needs. + Stay current with ... with high accuracy. + Ability to multitask across multiple systems and screens while engaging with customers. + Familiarity...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Savannah, GA)
- …troubleshootingabilities + Ability to type20+ WPMand navigate multiple systems confidently + Proficiency withMicrosoft Officeand familiarity withWindows operating ... systems + Reliable, punctual, and motivated with a strongwork...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Hinesville, GA)
- …first-call resolution through problem-solving and effective call handling. + Research systems to find missing information as applicable; coordinate with other ... + Accurately document and process customer claims in appropriate systems . + Lead fact-finding discussions to determine the best...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Pembroke, GA)
- …Build rapport, understand customer needs, and resolve issues effectively + Research systems to locate missing information and collaborate with internal teams + ... Manage customer accounts and process orders accurately using company systems + Follow scripts, policies, and procedures to ensure...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more