- Mass Markets (Wichita, KS)
- …we have established ourselves as a trusted partner in the industry. Are you tech -savvy and enjoy helping others? Join our team as a Technical Support Representative ... + Fluent in English and Spanish. + Basic understanding of computer systems and troubleshooting. + Strong analytical and problem-solving skills. + Excellent… more
- Mass Markets (Wichita, KS)
- …entry-level opportunity with paid training, ideal for individuals who are empathetic, tech -savvy, and eager to grow in a fast-paced, customer-focused environment. To ... customer needs and provide accurate solutions + Utilize internal systems and tools to manage customer accounts and process...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Wichita, KS)
- …actively to customer concerns and resolve issues effectively + Use internal systems to manage accounts and complete service tasks + Identify sales opportunities ... Microsoft Office (Excel, PowerPoint, Word, Outlook) + Familiarity with Windows operating systems + Reliable and punctual with strong time management + Strong… more
- Mass Markets (Wichita, KS)
- …and resolve customer issues, aiming for first call resolution + Use internal systems to research and retrieve information as needed + Collaborate with other ... (Word, Excel, PowerPoint, Outlook) + Familiarity with Windows operating systems + Dependable and punctual with a strong work...Required) + 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or admin roles… more
- Mass Markets (Wichita, KS)
- …call through effective problem-solving. + Research and retrieve information across systems to support customer needs. + Accurately document interactions and process ... Microsoft Office (Word, Excel, Outlook, PowerPoint) + Familiarity with Windows operating systems + Reliable and punctual + Skilled in troubleshooting and follow-up +… more
- Mass Markets (Wichita, KS)
- …with experience. Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required. To be considered ... material to stay up-to-date on changes to program knowledge, systems , and processes + Adhere to all attendance and...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (KS)
- …to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other departments to ... tasks in a courteous and professional manner + Utilize systems and technology to complete account management tasks +...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Wichita, KS)
- …to customers, understand their needs, and resolve customer issues + Research systems to find missing information; coordinate with other departments to resolve issues ... as applicable + Utilize systems and technology to complete account management tasks +...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Wichita, KS)
- …call resolution through problems solving and effective call handling + Research systems to find missing information as applicable; coordinate with other departments ... + Accurately document and process customer claims in appropriate systems + Lead fact-finding discussions to determine the best...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Wichita, KS)
- …aiming for first-contact resolution + Researching and retrieving information across systems to address customer concerns + Collaborating with other departments to ... + Accurately documenting customer interactions and claims in internal systems + Using available resources and training to provide...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more