- Mass Markets (Las Cruces, NM)
- …provide effective solutions + Research and resolve issues using internal systems and cross-department collaboration + Follow client-specific processes and maintain a ... appropriately to ensure resolution + Stay current with training, systems , and process updates + Maintain excellent attendance and...+ 1+ year of experience in customer service, sales, tech support, or administrative roles + Experience in a… more
- Mass Markets (Las Cruces, NM)
- …call center experience is not required, a background in sales, customer service, tech support, or administrative support is a plus. We're looking for dependable ... customer needs and provide tailored solutions + Use internal systems to manage accounts and process transactions + Research...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Las Cruces, NM)
- …to customers, understand their needs, and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales opportunity ... refers callers to alternate sources when appropriate. + Research systems to find missing information as applicable; coordinate with...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Las Cruces, NM)
- …with experience. Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required. To be considered ... material to stay up-to-date on changes to program knowledge, systems , and processes + Adhere to all attendance and...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Las Cruces, NM)
- …training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. To be ... call details + Accurately document call resolution in appropriate systems + Strictly follow client process for handling financial...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Las Cruces, NM)
- …to customers, understand their needs, and resolve customer issues + Research systems to find missing information; coordinate with other departments to resolve issues ... as applicable + Utilize systems and technology to complete account management tasks +...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (NM)
- …to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other departments to ... tasks in a courteous and professional manner + Utilize systems and technology to complete account management tasks +...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Las Cruces, NM)
- …call resolution through problems solving and effective call handling + Research systems to find missing information as applicable; coordinate with other departments ... + Accurately document and process customer claims in appropriate systems + Lead fact-finding discussions to determine the best...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Las Cruces, NM)
- …with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process for handling financial issues and inquiries ... + The ability to multi-task using multiple screens and systems while talking on the phone with customers. +...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Las Cruces, NM)
- …answer customer questions + Maintain accurate and detailed records in CRM systems + Handle financial inquiries with strict adherence to confidentiality and ... customer service role + Ability to multitask across multiple systems while on calls + Typing speed of 30-45...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more