- Mass Markets (Las Cruces, NM)
- …first-call resolution through problem-solving and effective call handling. + Research systems to find missing information as applicable; coordinate with other ... + Accurately document and process customer claims in appropriate systems . + Lead fact-finding discussions to determine the best...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (NM)
- …will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Key ... the customer's experience + Utilize our service techniques and systems + Escalate customer dissatisfaction to proper channels In...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Las Cruces, NM)
- …performance. + Facilitate classroom-style training on products, services, techniques, systems , and processes. + Assists in planning, conducting, coordinating, and ... delivery effectiveness + Develop and create training resources and maintain/update systems training environment and library of training resources to align with… more
- Mass Markets (NM)
- …(GAAP/IFRS), and audit requirements. + Monitor and improve accounting processes and systems to increase accuracy and efficiency. + Support internal and external ... reporting standards, and internal controls. + Proficiency in ERP systems (eg, SAP, Oracle, NetSuite) and Microsoft Excel. +...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Las Cruces, NM)
- …and resolve customer issues, aiming for first-call resolution + Research internal systems to locate missing information and coordinate with other departments as ... (Word, Excel, PowerPoint, Outlook) + Familiarity with Windows operating systems + Reliable and punctual with a strong work...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Las Cruces, NM)
- …and concerns + Resolve customer issues efficiently and professionally + Use internal systems and tools to manage customer accounts + Identify opportunities to upsell ... (Word, Excel, PowerPoint, Outlook) + Familiarity with Windows operating systems + Reliable and punctual with a strong work...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Las Cruces, NM)
- …needs + Provide accurate information and resolve customer inquiries + Use internal systems to manage accounts and process orders + Collaborate with other departments ... (Word, Excel, Outlook, PowerPoint) + Familiarity with Windows operating systems + Dependable and punctual with a strong work...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Las Cruces, NM)
- …problem-solving and active listening + Accurately document interactions in CRM systems + Follow all client protocols, scripts, and confidentiality requirements + ... customer service role + Proficient in multitasking across multiple systems while on calls + Typing speed of 30-45...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Las Cruces, NM)
- …aiming for first-call resolution + Research and retrieve information across systems to support customer needs + Accurately document customer interactions and ... (Excel, Word, PowerPoint, Outlook) + Familiarity with Windows operating systems + Dependable and punctual with excellent time management...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Las Cruces, NM)
- …first call through effective problem-solving + Research and retrieve information across systems to support customer needs + Accurately document and process claims ... (Excel, Word, Outlook, PowerPoint) + Familiarity with Windows operating systems + Dependable with excellent attendance and punctuality +...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more