- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1-2 years of ... experience in information technology, systems administration or other IT related field. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint,… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Associate's Degree preferred or equivalent relevant experience. + Professional Certifications or License + 8+ years of experience in call center, quality control, ... Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Master's degree in social work and Family Therapy, Counseling, or other human services field + State Licensure to practice independently (LCSW, LPC, LMFT) preferred ... + 8 - 15 years of relevant post-graduate work experience in counseling, social work, and mental health services. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Analyze incoming cases to determine and relay applicable guidance to issuers + Provide exemplary customer service through phone and email + Answer inbound phone ... calls + Validate issuer requests and articulate any deficiencies back to the issuer to ensure all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are not resolved promptly + Build and maintain… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Master's degree in social work and Family Therapy, Counseling, or other human services field + Unrestricted state Licensure to practice independently (LCSW, LPC, ... Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families.… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. ... + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Bachelor's Degree in Computer Science, Information Systems or a related field or equivalent relevant experience; Master's Degree preferred. + 8-15 years of ... experience with programming or web development activities. + Ability to obtain Public Trust Clearance **Other Job Specific Skills** + Tririga developer certification with 8+ years of Tririga development experience across all development tools. + Tririga Module… more
- Defense Commissary Agency (Saratoga Springs, NY)
- …experience) equivalent to at least GS-04. Experience can be under other Federal service pay systems, private sector, or military. You will receive credit ... these physical requirements in the Questionnaire.. Time after competitive appointment. Current federal civilian employees must have completed at least 90 days of … more
- Defense Commissary Agency (Saratoga Springs, NY)
- …these physical requirements in the Questionnaire. Time after competitive appointment. Current federal civilian employees must have completed at least 90 days of ... federal civilian service since being selected for a non-temporary...or universities. Additional Information Executive Order 12564 requires a federal workplace to be free of illegal drugs and… more
- Customs and Border Protection (New York, NY)
- …System for Law Enforcement Officers, but will only be covered under the Federal Employees Retirement System (FERS). For further information on the Secondary CBPO ... CBP Officers, but will only be covered under the Federal Employees Retirement System (FERS) or covered under your...with the applicant), or child; or 8) convicted under Federal , State, or Tribal Court of a misdemeanor crime… more