- Mass Markets (Killeen, TX)
- …are hiring an Experienced Client Services Manager to manage client relationships, ensure service delivery, and support account growth in our contact center. To ... accounts. + Conduct regular business reviews and performance presentations. + Monitor service delivery and ensure adherence to SLAs and KPIs. + Collaborate with… more
- Mass Markets (Killeen, TX)
- …BPO contact center. This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple campaigns. ... + Manage overall contact center operations, including staffing, performance, and service delivery. + Lead and mentor team leaders, supervisors, and … more
- Mass Markets (TX)
- …ideal candidate is a proactive leader who thrives in a fast-paced, service -oriented environment and brings a strong foundation in accounting best practices. You'll ... accounting processes and systems to increase accuracy and efficiency. + Support internal and external audits by preparing required documentation and responding… more
- Lamar University (Beaumont, TX)
- …J-1 visa regulations to ensure compliance and provide counseling and advising support to international students and scholars. + Assist students in obtaining F-1/J-1 ... programs and events for OIES . + Analyze customer service survey results and make recommendations for improvement of...on personal and academic issues and refer them to support services. + Collaborate with the executive director and… more
- Mass Markets (TX)
- …of Operationsto oversee and enhance client relationships, operational efficiency, and service delivery within our organization. The ideal candidate will be a ... monitor key performance indicators (KPIs) to track and improve service delivery. + Oversee the daily operations of the...degree in Business Administration, Operations Management, or a related field . + At least 5 years of experience in… more
- Mass Markets (TX)
- …analytical skills, adaptability, and the ability to make quick decisions to maintain service level objectives. To be considered for this role, you must complete a ... Key Responsibilities: + Monitor real-time call volumes to ensure service levels are met. + Track agent availability and...or Bachelor's degree in Business, Statistics, or a related field . + 2-3 years of experience in real-time monitoring,… more
- Target (Austin, TX)
- …processes, and rapidly troubleshoot equipment breakdowns and quickly restore equipment to service to support the successful operation of the supply chain ... of your team to partner across the enterprise and find solutions to support the business. Whether it's through focusing on our regional or upstream distribution… more
- Mass Markets (Killeen, TX)
- …laws, exceptional attention to detail, and a passion for delivering outstanding service to clients. This role involves providing expert tax advice, preparing ... internal teams to improve processes and enhance the client experience. + Support clients via video, phone, and chat, delivering professional, friendly, and… more
- Mass Markets (Killeen, TX)
- …will be responsible for managing day-to-day operations, driving performance, and ensuring service excellence across client campaigns. If you thrive in a fast-paced ... a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and… more
- Mass Markets (Killeen, TX)
- …HR career! We're looking for an experienced Human Resource Generalist to support and implement key people initiatives, foster positive employee relations and ... ensure compliance with state and federal regulations, and provide comprehensive HR support across the organization. The ideal candidate is a confident communicator,… more