- Mass Markets (VA)
- POSITION OVERVIEW MCI is one of the fastest-growing tech -enabled business services companies in the USA, with a strong call center footprint and operations that ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a- Service (XaaS) cloud technology solutions across a wide range of… more
- Mass Markets (VA)
- POSITION OVERVIEW MCI is one of the fastest-growing tech -enabled business services companies in the USA, with a strong call center footprint and operations that ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a- Service (XaaS) cloud technology solutions across a wide range of… more
- Mass Markets (VA)
- POSITION OVERVIEW MCI is one of the fastest-growing tech -enabled business services companies in the USA, with a strong call center footprint and operations that ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a- Service (XaaS) cloud technology solutions across a wide range of… more
- Mass Markets (VA)
- POSITION OVERVIEW MCI is one of the fastest-growing tech -enabled business services companies in the USA, with a strong call center footprint and operations that ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a- Service (XaaS) cloud technology solutions across a wide range of… more
- Iteris, Inc. (VA)
- …+ Professional Traffic Operations Engineer (PTOE) license is preferred + IMSA Traffic Signal Field Technician Level II (or willingness to obtain; we provide ... be split between the Virginia Beach office, work from home and time in the field . What you will be doing: + Performing transportation or traffic engineering work on… more
- Serco (Virginia Beach, VA)
- …Passionate about supporting the US Navy? We are too. Serco is an acronym for " Service Company", and that is what we do. We provide the best services to our ... Centered Maintenance (RCM) Specialist + Technical Advisors + O&M Technician Crewmember + Communication/Network Specialist + Electro-Mechanical Specialist Although… more
- TekSynap (Arlington, VA)
- …We are seeking a Program Manager to join our team supporting DISA JSP Service Delivery. TekSynap is a fast-growing high- tech company that understands both the ... program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous...resources. + Oversee the Tier I Call Center, Tier II Deskside and Remote Support, and other optional task… more
- Mass Markets (VA)
- …analytical skills, adaptability, and the ability to make quick decisions to maintain service level objectives. To be considered for this role, you must complete a ... Key Responsibilities: + Monitor real-time call volumes to ensure service levels are met. + Track agent availability and...or Bachelor's degree in Business, Statistics, or a related field . + 2-3 years of experience in real-time monitoring,… more
- Mass Markets (VA)
- …of Operationsto oversee and enhance client relationships, operational efficiency, and service delivery within our organization. The ideal candidate will be a ... monitor key performance indicators (KPIs) to track and improve service delivery. + Oversee the daily operations of the...degree in Business Administration, Operations Management, or a related field . + At least 5 years of experience in… more
- CACI International (Chantilly, VA)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... support and direct operational monitoring to ensure continuity of service and rapid issue resolution. As a Frontline Account...Polygraph is mandatory. + Current DoD 8570 IAT Level II Certification (eg, Security+) required. + Associate's Degree in… more
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