- Otis Elevator Company (Lorton, VA)
- …deficiencies regarding safety, callback rates, and technical support + Generate field leads and assist service sales representatives in selling upgrades and ... for all assigned projects. **Essential Responsibilities** + Lead the performance of field operations for all service /maintenance projects + Maintain project… more
- Serco (Herndon, VA)
- …as product owner for evolving support tools and platforms. + Champion Serco's customer service standards and quality policies. + Ensure SLAs are met to ... Senior Manager, Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk** , ** Field Services** , and… more
- GE Vernova (Richmond, VA)
- …contact and technical interface for complex repairs projects with repairs sales, customer service managers, project managers, sourcing, engineering, and quality ... product solutions. **Job Description** **Roles and responsibilities:** + Technical guidance to field engineers and service managers during outage planning and… more
- Capital One (Mclean, VA)
- Sr. Business Director, Customer Experience Strategy The Senior Business Director for Customer Experience Strategy will lead a team of ~17 analysts in the Retail ... of Retail Bank Servicing 2) Call Center Strategy & Analytics and 3) Customer Experience Measurement across all Retail Banking experiences. This is a highly strategic… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... pricing strategies. The organization comprises two specialized teams: Strategic Customer Engagements, which guide transformative deals with industry leaders, and… more
- Owens & Minor (Richmond, VA)
- …the resolution of inbound requests and/or incidents, balancing the need for customer service and issue resolution. + **Communicate Technical Concepts:** ... issues to other teams as needed, providing feedback to ensure an excellent customer service experience. + **Stay Informed:** Stay abreast of new technologies… more
- ISC2 (Richmond, VA)
- …generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales ... Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure...all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving … more
- Chemours (Richmond, VA)
- …in a dynamic, fast-paced environment + Customer -centric mindset with direct experience in customer service or customer care roles + Proficiency with IT ... **The following is** **_preferred_** **for this role** **:** + Experience in customer experience/ service or commercial role within the chemical or manufacturing… more
- PNC (VA)
- …in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's ... 8-10 product managers in the discovery and delivery of customer and employee experiences across our Consumer and SMB...Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders (including key… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …software development or scripting. + Minimum of three (3) years of experience in an IT support or customer service role, with a strong emphasis on end-user ... Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment....issues. + Monitors incidents and tracks resolution within the customer Service Level requirement by documenting all… more