- Amalgamated Bank (New York, NY)
- …Skills and Experience Required: + Minimum 3- 5 years' experience within Financial Service industry and/or Call Center environment + High School Diploma ... + Serve as back-up/overflow to provide technical and operational call center support to business clients for...and daily in-person attendance is required for, the contact center , branch service roles, and general services… more
- Broadview FCU (Albany, NY)
- …in lieu of degree. + Minimum of two (2) years of people supervisory experience in a call center within a financial institution such as a bank or credit union ... to the right place! Summary of Role: The Member Service Center (MSC) Supervisor plays a pivotal...to make informed decisions and drive improvement. + Utilize call monitoring and reporting tools to analyze trends, identify… more
- Broadview FCU (Albany, NY)
- …+ Strong problem-solving skills and attention to detail. + Proficient in using call center software and computer applications. + Flexibility to work various ... and every other Saturday. Summary of Role : In the role of Member Service Representative (MSR), this individual will deliver consultative service and assistance… more
- Suburban Propane (Syracuse, NY)
- **Overview** We're looking for a ** Call Center Systems Analyst** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... related processes + Provides ongoing support for the Company call management processes: hosted IVRs, service location...existing procedures + Mentors co-workers to develop knowledge of call center business applications + Develops current… more
- WMCHealth (Hawthorne, NY)
- … Representative Company: NorthEast Provider Solutions Inc. City/State: Hawthorne, NY Category: Service /Trades Department: Call Center Union: No Position: ... is responsible for answering phone calls to the COVID Call Center or APS Service ...Responsibilities: + Verifies and updates current patient information (demographic, financial , and clinical) in Cerner. + Schedules future appointments… more
- Canandaigua National Bank & Trust (Pittsford, NY)
- What does a Call Center Specialist do at Canandaigua National Bank? Location: Pittsford, NY Our team-oriented culture is second to none. What truly sets us apart ... is the quality and commitment of our employees. The Call Center Specialist at Canandaigua National Bank...all of our customers with convenient, enjoyable and efficient service for all of their banking and financial… more
- Broadview FCU (Buffalo, NY)
- …and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, investigates fraud, ... or complex member issues, ensuring first-contact resolution and a positive member experience within a call center environment. + Adherence to call center … more
- City of New York (New York, NY)
- …Affairs is the Bureau of Customer Support Services Call Center . The DOHMH Call Center delivers enhanced customer service to the people of New York ... appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a...Call Agent will be responsible for providing customer service by answering phones to ensure the public/customers are… more
- City of New York (New York, NY)
- …CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people of ... is a workgroup that receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as Measles, Communicable… more
- Broadview FCU (Albany, NY)
- …and delivers an exceptional member experience. Reporting to the VP of the Member Service Center , this role is critical in driving operational effectiveness and ... performance data and driving operational improvements. + Experience with banking and call center systems preferred. + Excellent oral, written and auditory… more