- Mass Markets (Killeen, TX)
- …or engineering teams. + Document all interactions and solutions in the ticketing system . + Maintain up-to-date knowledge of products, services, and system ... helpdesk experience in a contact center. + Strong knowledge of operating systems , browsers, and common software. + Excellent communication and customer service… more
- Rubrik (Austin, TX)
- …leadership and subject matter expertise on Rubrik's products, distributed architectures, file systems , and competitive storage offerings in the SAN product space. + ... the US Federal Government's interests: + Know, acknowledge, and follow system -specific security policies and procedures; + Protect data and individual privacy… more
- Mass Markets (Killeen, TX)
- …+ Understand customer needs and recommend tailored solutions + Use internal systems to manage accounts and process orders accurately + Research and resolve ... or appropriate teams + Stay current with training, updates, and system changes + Meet attendance, punctuality, and performance expectations CANDIDATE QUALIFICATIONS… more
- Mass Markets (Killeen, TX)
- …issues + Manage customer accounts and process orders accurately using our systems + Follow scripts, policies, and procedures to ensure consistency and compliance ... to appropriate team members when needed + Stay current with training, system updates, and team communications + Maintain excellent attendance and punctuality… more
- Mass Markets (Killeen, TX)
- …to customer needs and provide effective, personalized solutions. + Use internal systems to manage accounts and process claims accurately. + Follow established ... effective problem-solving. + Participate in training and stay current on system and process updates. + Meet attendance and scheduling expectations consistently.… more
- Mass Markets (Dallas, TX)
- …with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process for handling financial issues and inquiries ... Suite (Excel, PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain regular attendance and… more
- Mass Markets (Dallas, TX)
- …accounts + Escalate customer dissatisfaction to managerial team + Utilize systems and technology to resolve initial interactions CANDIDATE QUALIFICATIONS WONDER IF ... Suite (Excel, PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain regular attendance and… more
- Mass Markets (Dallas, TX)
- …all new training material to stay up-to-date on changes to program knowledge, systems , and processes + Adhere to all attendance and work schedule requirements ... Suite (Excel, PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain regular attendance and… more
- Mass Markets (Dallas, TX)
- …KEY RESPONSIBILITIES + Listen to and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales opportunity ... Suite (Excel, PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain regular attendance and… more
- Mass Markets (Killeen, TX)
- …to customers, understand their needs, and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales opportunity ... Suite (Excel, PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain regular attendance and… more