- Mass Markets (Dallas, TX)
- …to customers, understand their needs, and resolve customer issues + Utilize systems and technology to complete account management tasks + Accurately document and ... process customer claims in appropriate systems + Follow all required scripts, policies, and procedures...and the ability to learn new and complex computer system applications + Highly reliable with the ability to… more
- Mass Markets (Killeen, TX)
- …first-call resolution through problem-solving and effective call handling. + Research systems to find missing information as applicable; coordinate with other ... + Accurately document and process customer claims in appropriate systems . + Lead fact-finding discussions to determine the best...Word, Outlook) + Basic understanding of the Windows operating system + Highly reliable with the ability to maintain… more
- Mass Markets (Killeen, TX)
- …with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process for handling financial issues and inquiries ... + The ability to multi-task using multiple screens and systems while talking on the phone with customers. +...and the ability to learn new and complex computer system applications including corporate intranet + Basic knowledge of… more
- Mass Markets (Killeen, TX)
- …or engineering teams. + Document all interactions and solutions in the ticketing system . + Maintain up-to-date knowledge of products, services, and system ... helpdesk experience in a contact center. + Strong knowledge of operating systems , browsers, and common software. + Excellent communication and customer service… more
- Mass Markets (Killeen, TX)
- …customer issues efficiently, aiming for first-call resolution + Research internal systems to locate missing information and collaborate with other departments as ... team meetings to stay current on program updates and system changes + Adhere to assigned schedules and attendance...(Word, Excel, PowerPoint, Outlook) + Familiarity with Windows operating systems + Dependable and punctual with a strong work… more
- Mass Markets (Killeen, TX)
- …Identify customer needs and recommend suitable products and services + Use internal systems to manage accounts and process orders + Research and resolve customer ... to the appropriate teams + Stay current with training, updates, and system changes + Meet attendance and performance expectations CANDIDATE QUALIFICATIONS WONDER IF… more
- Mass Markets (Killeen, TX)
- …+ Understand customer needs and recommend tailored solutions + Use internal systems to manage accounts and process transactions + Research and resolve customer ... or appropriate teams + Stay current with training, updates, and system changes + Meet attendance and scheduling expectations CANDIDATE QUALIFICATIONS WONDER… more
- Mass Markets (Killeen, TX)
- …needs + Provide accurate information and resolve customer inquiries + Use internal systems to manage accounts and process transactions + Research and resolve issues ... or appropriate teams + Stay current with training, updates, and system changes + Meet attendance and performance expectations CANDIDATE QUALIFICATIONS WONDER… more
- Mass Markets (Killeen, TX)
- …all new training material to stay up-to-date on changes to program knowledge, systems , and processes. + Adhere to all attendance and work schedule requirements. ... Suite (Excel, PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain regular attendance and… more
- Thrivent Financial (Houston, TX)
- …phone calls, handling basic service work, and utilizing Thrivent Financial computer systems and programs in support of client relations, and other administrative ... behalf of the practice's Financial Advisors + Update the contact management system with client/member contact and preference information + Prepares or coordinates… more