- Mass Markets (Killeen, TX)
- …services + Maintain existing relationships with professionalism + Utilize new systems for accurate account management + Escalate customer dissatisfaction when ... Suite (Excel, PowerPoint, Word, Outlook) + Basic understanding of the Windows operating system + Highly reliable with the ability to maintain regular attendance and… more
- Mass Markets (San Antonio, TX)
- …actively to understand customer needs and provide accurate solutions. + Use internal systems to manage accounts, process claims, and update records. + Follow scripts ... and protect customer data. + Stay current with training materials, system updates, and product knowledge. + Meet performance goals including first-call… more
- Mass Markets (TX)
- …accurate records of sales transactions and customer interactions using email management systems and customer service software. Expectations: + Manage a high volume ... meeting or exceeding sales targets and customer expectations. + Navigate multiple systems with efficiency and accuracy. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A… more
- Mass Markets (Killeen, TX)
- …resolve basic technical issues + Research and retrieve information from internal systems ; coordinate with other departments as needed + Accurately document customer ... first-call resolution through effective problem-solving + Stay current on program updates, systems , and processes by attending training and team meetings + Maintain… more
- Mass Markets (Killeen, TX)
- …actively to understand customer needs and resolve issues effectively + Research systems to locate missing information and collaborate with internal teams + Manage ... customer accounts and process orders accurately using company systems + Follow scripts, policies, and compliance guidelines + Maintain accurate records and protect… more
- Conduent (San Antonio, TX)
- …that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and communicating resolutions efficiently while delivering a great client ... and resources available through people, customer records, and knowledge management systems . + Analyze and identify potential fraudulent situations and suspicious… more
- Mass Markets (Killeen, TX)
- …customer issues effectively, aiming for first-call resolution + Research internal systems to locate missing information and collaborate with other departments as ... and team meetings to stay up to date on systems and procedures + Adhere to assigned schedules and...a LEVEL II background and/or security investigation with a fingerprint . Job offers are contingent on background/security investigation results.… more
- Mass Markets (Killeen, TX)
- …aiming for first-call resolution + Research and retrieve information across systems to support customer needs + Accurately document interactions and process ... claims in internal systems + Engage customers in solution-focused conversations to identify...a LEVEL II background and/or security investigation with a fingerprint . Job offers are contingent on background/security investigation results.… more
- Mass Markets (Killeen, TX)
- …records of claim resolutions and customer interactions using email management systems and customer service software. Expectations: + Effectively multitask while ... claim resolutions while maintaining high performance standards. + Navigate multiple systems with proficiency and accuracy. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE… more
- Mass Markets (Killeen, TX)
- …actively to understand customer needs and provide accurate solutions + Utilize internal systems and tools to manage customer accounts and process claims + Accurately ... document customer interactions and resolutions in CRM systems + Follow all required scripts, policies, and procedures + Use training and knowledge base resources to… more