• Director of User Support

    City of New York (New York, NY)
    …for a Director of User Support to manage the FISA -OPA User Support Center , which includes both the HR/Payroll and FMS /PIP Help Desks. Under the supervision ... Finesse Interactive Voice Response (IVR) by working with other FISA -OPA units and the Office of Technology and Innovation... call metrics and apply analysis to optimize call center efficiency and enhance customer experience.… more
    City of New York (05/14/25)
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  • Director of User Support

    City of New York (New York, NY)
    …for a Director of User Support to manage the FISA -OPA User Support Center , which includes both the HR/Payroll and FMS /PIP Help Desks. Under the supervision ... Finesse Interactive Voice Response (IVR) by working with other FISA -OPA Units and the Office of Technology and Innovation... call metrics and apply analysis to optimize call center efficiency and enhance customer experience… more
    City of New York (04/17/25)
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