- Deloitte (Miami, FL)
- …work in a collaborative environment? As an experienced Customer Communications Technology Sr. Genesys Engineer you will have the ability to share new ideas and ... to team members, as needed. + Lead the onshore efforts for the Genesys solution ecosystem, assist in client management, technical grooming, defect resolution, RCA +… more
- Chewy (Plantation, FL)
- …Unified Communications team, focused on the design, implementation, and delivery of Genesys Cloud CX solutions! This role is critical in supporting our ... and modern contact center environment. The ideal candidate will bring deep Genesys Cloud CX expertise, strong architectural and integration skills, and the ability… more
- Deloitte (Miami, FL)
- …solutions, including the migration of an on-premise Cisco platform to a cloud-based Genesys CX platform. The ideal candidate will possess expertise in Genesys ... solutions, conversational bots, and advanced analytics tools to complement the Genesys CX platform. + Solution Design & Architecture: Gather business needs… more
- Humana (Tallahassee, FL)
- …involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + Partner with product managers and product owners ... cloud contact center experience solutions (SaaS vendor solutions like NICE, Genesys , etc.)** + Experience in implementing capabilities including (but not limited… more
- Molina Healthcare (Tampa, FL)
- …**PREFERRED EXPERIENCE** : + 1-3 years + Preferred Systems Training: + Microsoft Office + Genesys + Salesforce + Pega + QNXT + CRM + Verint + Kronos + Microsoft ... Teams + Video Conferencing + CVS Caremark + Availity To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package.… more
- CenterWell (Tallahassee, FL)
- …call center operations and KPIs in a lead capacity + Proficiency with Genesys or similar systems (Avaya, Cisco, etc), telephony protocols (SIP, VoIP), AI-driven ... voice analytics, and voicebots. + Prior experience developing telephony features to streamline workflows and maximize talk time, with knowledge in call monitoring, compliance, and data retention. + Experience working in Agile environments + Must be… more
- Carrington (Jacksonville, FL)
- …or 2-3 years in other program languages + Experience in Alarvia Via or Genesys Cloud and eWFM preferred + Experience with Python, Java, JYSON, and SSIS preferred ... + Previous experience in Project Management a plus + Predictive dialer experience a plus + Proven experience influencing in complex organization structures **Our Company:** Carrington Mortgage Services is part of The Carrington Companies, which provide… more
- Teleperformance USA (FL)
- …Assist** + **Experience with integrating common telephony cloud solutions (eg Genesys , Amazon Connect, etc.)** + **Experience working with monitoring tools and ... strategies related to ITOM.** + **Project management experience or certification (eg, PMP, Agile/Scrum certifications).** **Certifications (Required):** + **ServiceNow Certified System Administrator (CSA)** **Certifications (Preferred):** + **ServiceNow… more
- Chewy (Plantation, FL)
- …understanding of contact center operations, workforce management tools (eg, Kronos/UKG, NICE, Genesys ), and key performance metrics. Expertise in using the tools for ... running customer care programs and driving operational improvements. + Strong leadership skills, with a consistent track record of developing teams, driving performance, and leading continuous improvement initiatives. + Strong verbal and written communication… more